Job Description

:About this RoleThe Sales, Research & Data Production Management team at JPMorgan Chase supports the proprietary and external technology platforms powering the Sales and Research business along with its user base of sales people and research analysts. Our scope covers a diverse array of modern platforms delivering sales-trader workflow execution across multiple asset classes, pricing and analytics, revenue reporting, client relationship management, and the production, publication and distribution of award-winning Research to numerous corporate and institutional clients.This is a VP level role in Research PM focusing specifically on Markets Client Portal which is a rapidly growing client platform delivering J.P. Morgan\'s financial markets solutions across the full trade lifecycle: award-winning research, powerful analytics, structuring tools and direct API connectivity to JPM systems. The successful candidate will partner with global counterparts on strategic improvement initiatives to evolve and enhance the capabilities of the team. The role is based in Bangalore.Working in Application Support means you\'ll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You\'ll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you\'ll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you\'ll have the opportunity to develop professionally -and to grow your career in any direction you choose.\xef\xbb\xbfJob responsibilities

• Resolve day-to-day issues impacting the application stack - including being first point of contact for Technology and Business across the full spectrum of production management responsibilities.
• Work within a team comprised of both local and off-shore resources to provide day-to-day support to both internal and external users.
• Frequent engagement with business client services, infrastructure and other stakeholders of the Markets Client Service platform.
• Create, continuously improve, and maintain real-time dashboards to proactively monitor for system availability and performance.
• Proactively identify stability improvement opportunities in the platform and partner with SRE and Software Engineering teams to develop and implement strategic solutions.
• Establish and drive the governance of effective incident, problem, change and service management processes.
• Manage the on-boarding of new businesses, clients and components to be supported by the team.
• Ensure resiliency of the platform through managed DR/SR/HA events.

Required qualifications, capabilities, and skills

• Experience and certification in supporting AWS Cloud technology.
• Proficiency with incident management: resource co-ordination, stakeholder communication and issue resolution.
• Expertise in applying ITIL methodologies to Change, Incident and Problem management of a technology platform.
• Extensive knowledge and experience with application monitoring and performance management software like ITRS Geneos, Datadog, Splunk.
• Proven experience automating daily support operations using scripting and programming languages like Perl, Python, Java, C#
• Working knowledge of development toolset (Jenkins, Git, Bitbucket) to design, develop, test, deploy, maintain and improve software.
• Knowledge of LINUX/UNIX operating systems, i.e., executing functional commands.
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

Preferred qualifications, capabilities, and skills

• Experience with database technologies and ability to develop and execute complex SQL queries
• Networking / Infrastructure working knowledge
• Knowledge of scheduling tools (Autosys, Control M)

About Us:JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team: Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world\'s important corporations, governments and institutions. You\'ll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.

JPMorgan Chase