Production Management Specialist, Avp
Year Chennai, Tamil Nadu, India
Job Description
Join us as a Production Management Specialist
- We\xe2\x80\x99ll look to you to support the provision of the day-to-day technology based services across infrastructure platforms
- You\xe2\x80\x99ll be a central point of customer contact and third level support, including providing your specialist knowledge to our incident management and request fulfilment processes
- It\xe2\x80\x99s an opportunity to deliver high quality service, and to help define and drive the platform\'s future direction
- This role is available at associate vice president level
As a Production Management Specialist, you\xe2\x80\x99ll be providing technical expertise in support of IT systems and acting as a recognised subject matter expert in one or more technology platforms. You\xe2\x80\x99ll be collaborating with and influencing colleagues and stakeholders across the bank and third party suppliers on the area of specialist knowledge service, ensuring the timely delivery of solutions which support the business.
You\xe2\x80\x99ll also be:
- Participating in the introduction into operation and hand-over to support new systems and developments
- Undertaking ongoing evaluation and analysis of current capacity to provide the required performance, liaising with other technology representatives to optimise value to the business
- Contributing to the management of inbound work requests and ensuring prioritisation and scheduling of work against agreed business schedules
- Helping to make sure that resilient applications and infrastructure and recovery plans meet the business recovery requirements
We\xe2\x80\x99re looking for someone with a technical understanding, including platform, technology, products and domains. You\xe2\x80\x99ll need advanced knowledge of one or more service management disciplines such as incident, problem, change IT, continuity or capacity. Salesforce admin knowledge paired with a Salesforce certification would be an advantage.
You\xe2\x80\x99ll also demonstrate:
- Experience of Salesforce CRM support and CRM knowledge with L2 support activities and related processes
- Knowledge of relevant industry standard tools and processes
- Good written and verbal communication skills
- Strong interpersonal skills
Job Posting Closing Date: 21/07/2023
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Job Detail
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Job IdJD3108678
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear