Job Description

:Job Title: Senior Production SupportFunction/Department: Information TechnologyJob Purpose:The role entails the responsibility of providing production support to bank's software applications. It includes administering and resolving day to day production applications issues, providing updates and perform root cause analysis.Roles & Responsibilities:

• Hands on Experience of banking application with AWS, API/Microservices, Grafana, Git, Oracle/MySQL.
• System understanding and hands on experience on Application Support.
• Perform all tests on production applications.
• Knowledge on Database, Kong, Linux, AWS Environments.
• Log tracing application like Grafana, Jaeger, Kibana, Dynatrace etc.
• Knowledge in Scripting, process automation etc
• Deployment pipeline like Jenkins, GitLab.
• Good to have Kubernetes, Git.
• Design production support procedures, policies and documentation
• Identify and resolve technical issues
• Establish the root causes of production errors, and escalate serious concerns
• Prepare recovery procedures for all applications and provide upgrade to same
• Coordinate with IT Business Groups, other Application Tech Teams and external vendors and ensure effective application services to ensure reliability of all applications
• Gather information independently, carry out necessary research and provide an in-depth analysis to resolve production issues
• Supervise all alerts related to application and system procedures and provide services proactively
• Develop test scripts for new/changed production application capabilities
• Capture and share best- practice knowledge amongst the team.

• Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)
• Post-Graduation: Master of Science (M.Sc) /Master of Technology (M.Tech) / Master of Computer Applications (MCA)

IDFC FIRST Bank