ChartRequest Position: Production Analyst Company Profile Founded in 2012 in Atlanta, GA, ChartRequest is a healthcare information technology and services company that specializes in electronic medical record fulfillment, outsourced medical record fulfillment, and referral management solutions. We believe in being Helpful, Accountable, and Respectful, Problem-Solving Team Players. Every team member at ChartRequest embodies those core values and attributes. The company leverages forward-thinking strategies and innovation to deliver automated, HIPAA-compliant solutions that empower solo physician practices, large group practices, national urgent care platforms, imaging centers, community hospitals, and integrated delivery networks to streamline their operations and reduce their overhead. In addition, ChartRequest provides a secure, paperless release of information platform for legal firms, insurance companies, ERE users, and other requestors that need to protect sensitive and business-critical information. ChartRequest is dedicated to eliminating manual and paper processes in ROI and referral management in order to realize 100 percent electronic workflows for its clients and staff. Since its establishment, the company has managed more than 1,000,000 secure requests for protected health information on behalf of its providers. The network using its services to exchange vital continuity of care documentation currently comprises over 12,000 healthcare providers in all 50 states. Opportunity ChartRequest is currently seeking qualified professionals for a Customer Success Associate role. This role will process and QA medical records in compliance with HIPAA standards. This position is for Monday through Friday. Duties and Responsibilities:

• Securely process electronic requests for medical records.
• Ensure compliance with customer requirements for requests and processing needs.
• Comply with HIPAA and HITECH Act requirements for each request and customer encounter.
• Provide back-up support to our support team members with ticket escalations.
• Help to ensure we maintain accurate client notes and system instructions as we bring on more customers.
• Communicates appropriate options for issue resolutions in a timely manner.
• Informs customers about services available and assesses customer needs.
• Responsible for the timely reporting, escalation, and resolution of day-to-day operational problems.
• Identify, research, and resolve customer issues questions and concerns in a timely manner.
• Monitor various communication streams, direct and indirect, through all channels including email, chat, social, and online ticket portal submissions to identify feedback that requires a response to the end user or internal escalation.
• All other duties as assigned

Required Skills:

• EMR/ EHR systems experience: 3 years (Preferred).
• Healthcare Domain experience: 3 years (Preferred).
• Total work experience: 4 years (Preferred).
• Medical records request processing: 3 years (Preferred)
• Help to ensure we maintain accurate client notes and system instructions as we bring on more customers.
• Computer savvy with Electronic Medical Records experience (ie AthenaHealth, Greenway, Epic, Cerner, etc.
• Able to put our customers and users first by practicing empathy, patience, and creativity to solve their problems.
• Detail oriented. We work with secure patient information all day, every day. Team members must be detail oriented and understand HIPAA compliance and security regulations with an interest in learning more in this space.
• Responsible and timely. Our customers rely on our team to be diligent and reliable to be on time and work their schedules accordingly. We are extremely flexible, though in the customer support space, we must cover our working hours of 8am-6pm EST.
• Able to follow verbal and written communications and communicate effectively with customers and coworkers in a professional and courteous manner.
• Must have the ability to grasp healthcare, medical and technical concepts

ChartRequest is an Equal Opportunity Employer We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Job Type: Full-time Pay: \xe2\x82\xb9500,000.00 - \xe2\x82\xb9850,000.00 per year Benefits:

• Work from home

Schedule:

• Monday to Friday
• Night shift

Supplemental pay types:

• Performance bonus

Experience:

• Total: 4 years (Preferred)
• EMR systems: 3 years (Preferred)
• EHR systems: 3 years (Preferred)
• Customer service: 3 years (Preferred)