Technology Service & Relationship Management, TechnologyProduction AnalystClosing date for applications: 14/06/2024

Gurugram, India
Permanent
Full Time #R-00235705


Join our digital revolution in NatWest Digital XIn everything we do, we work to one aim. To make digital experiences which are effortless and secure.
So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in India and as such all normal working days must be carried out in India. Job description
Join us as a Production Analyst

• This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure
• Well look to you to deliver a production management, infrastructure and application support service for relevant platforms, activities and processes across the domain
• Hone your existing analytical skills and advance your career in this exciting, fast paced role
• We're offering this role at senior analyst level

What you\'ll do As a Production Analyst, youll support with providing day-to-day technology based services and will assist with deploying new applications and architecture across the domain. Well look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards. Its a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. Youll also work with feature teams to understand the upcoming changes and prevent potential issues occurring. Your role will also involve:

• Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur
• Regularly attending the feature teams refinement and planning sessions
• Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback
• Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery

The skills you\'ll need Were looking for someone with technical knowledge and experience including platform, technology, products and domains. Along with this, youll bring experience of working in an Agile or DevOps environment with continuous delivery and continuous integration. Were also looking for:

• Knowledge and experience of industry standard toolsets and processes
• Knowledge and experience of using operational principles
• A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues
• Good collaboration and stakeholder management skills

How were building the digital bank of the futureIts a perfect time to join the digital revolution with us in a technology role, and weve a wide range of opportunities available. Discover whats surprised some of our colleagues about their job and see what its like to be part of our innovative team.