Job Description

Join us as a Production Analyst

• This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure
• Wexe2x80x99ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain
• Hone your existing analytical skills and advance your career in this exciting, fast paced role

What you'll doAs a Production Analyst, youxe2x80x99ll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. Wexe2x80x99ll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards.Itxe2x80x99s a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. Youxe2x80x99ll also work with feature teams to understand the upcoming changes and prevent potential issues occurring.Your role will also involve:

• Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur
• Regularly attending the feature teamsxe2x80x99 refinement and planning sessions
• Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback
• Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery

The skills you'll needWexe2x80x99re looking for someone with technical knowledge and experience including platform, technology, products and domains. Along with this, youxe2x80x99ll bring experience of working in an Agile or DevOps environment with continuous delivery and continuous integration.Wexe2x80x99re also looking for:At least five years of experience in production support skills which involve Investigating Batch job failures and incidents, perform root-cause analysis, and implement production fixes with SLAs following Change governanceExpertise in Mainframe COBOL, DB2, JCL, SORT, File Transfer, and CA-7 Batch scheduling along with associated tools. Service Now knowledge is preferredHours 45Job Posting Closing Date: 01/01/2025

NatWest Group