Production Agent
Job Description
:
Requirement
Associate
(Process: US HR operations)
Work Experience
0-36 months
Summary
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
Follow standard processes and procedures to resolve all client queries.
Resolve client queries as per the SLA\xe2\x80\x99s defined in the contract.
Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Relevant Experience
Any/Basic MS Excel
Category
Back office/Data handling or data management
Working Conditions
Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.
Service Agreement
Applicable for 1 year (Mandatory)
Education Skills
Any graduate - BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM.
Work Location
Gurgaon
Payroll(HCM)
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Job Detail
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Job IdJD3079509
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurgaon, Haryana, India
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EducationNot mentioned
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ExperienceYear