Job Description

Description:Title:Productboard Support EngineerLocation: Bangalore(Hybrid)Responsibilities and Deliverables

• Provide support for employees migrating from Aha! to Productboard
• Address user inquiries and troubleshoot issues related to the migration process
• Conduct regular office hours to answer questions and provide guidance to users during the migration period
• Assist with the migration of data from Aha! to Productboard, ensuring data integrity and accuracy
• Configure and establish new Productboard environments tailored to specific needs of the ESE "site," ensuring they are optimized for user efficiency
• Monitor, support, and establish integrations with Productboard
• Support the implementation of configuration changes to meet business use cases
• Ensure customizations adhere to established standards and best practices, avoiding conflicts or deviations from the agreed-upon framework
• Define and document best practices, policies and standards that ensure a resilient and highly available service
• Document interactions, processes, problems, and solutions to ensure that team members have easy access to the information
• Analyze metrics and log data to support better decision-making and to improve the system performance and support

• Deals well with ambiguous or undefined problems ability to think abstractly and guide others
• Comfortable performing requirements analysis, interfacing with stakeholders of various levels and documenting solutions
• Excellent interpersonal skills in written and verbal format
• Effectively work as a member of a highly adaptable, multi-discipline team
• Ability to work in a collaborative, cross-team/Geo model to ensure successful management of operational tasks (setting resolution expectations, ensuring proper escalation and/or hand-offs as needed, etc.)
• Can articulate technical topics to non-technical audiences both in writing and in person
• Willing to flex your behavioral style to meet the needs of the team or work at hand
• Confident of your skills, abilities and willing to share what you know, while learning from others
• Familiarity with agile methodologies

• 3+ years of experience using Productboard at the Maker level, preferably Maker/Admin
• 5+ years of experience with Productboard configuration management and standardization practices
• Ability to create, manage, and support all admin functions of Productboard
• Experience with integrations between Productboard and other tools
• Proven experience in establishing Productboard environments and onboarding of new users
• Established experience in training end user communities
• Hands-on experience with data migrations to Productboard, preferably from Aha! and Asana
• Experience in developing standards and best practices in Productboard

• Experience with Aha!
• Experience with Airtable, Asana, Trello and Smartsheets
• Experience with Jira, Teams, and Confluence

• Bachelor\'s degree, preferably in Computer Science, Computer Engineering, or related quantitative field

ACCELON PREMIERE CONSULTANTS PRIVATE LIMITED