Job Description

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.

Company Name: FIS Global


Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES \xe2\x80\xa2 Provides in-depth product support to FIS clients by resolving incoming inquiries. \xe2\x80\xa2 Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. \xe2\x80\xa2 Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. \xe2\x80\xa2 Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. \xe2\x80\xa2 Documents customer information and recurring technical issues to support product quality programs and product development. \xe2\x80\xa2 Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes. \xe2\x80\xa2 Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters. \xe2\x80\xa2 Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities. \xe2\x80\xa2 Other related duties assigned as needed. EDUCATION REQUIREMENTS Bachelor\xe2\x80\x99s Degree in business or related field or the equivalent combination of education, training, or work experience. (High school diploma or GED for job levels I and II.) GENERAL KNOWLEDGE, SKILLS & ABILITIES \xe2\x80\xa2 Prior banking or finance related experiences a plus; personal banking experience preferred \xe2\x80\xa2 Documents client information and recurring technical issues to support product quality programs and product development \xe2\x80\xa2 Knowledge of FIS products and services \xe2\x80\xa2 Strong analytical skills \xe2\x80\xa2 Knowledge in programming, business analysis or implementation of software products \xe2\x80\xa2 Organizational and time management skills required \xe2\x80\xa2 Self-starter with proven ability to work independently \xe2\x80\xa2 Extremely comfortable working with computers and a variety of applications \xe2\x80\xa2 Excellent oral and written communications skills \xe2\x80\xa2 Strong problem solving skills FIS JOB LEVEL DESCRIPTION Advanced professional role. Highly skilled with extensive proficiency. Handles complex calls/solutions that require analysis and research. Works on multiple projects as a project leader or periodically as the subject matter expert. Works on projects/issues of medium to high complexity that require demonstrated knowledge across multiple FIS Products. Uses SQL, Crystal Reports, or report manager to build complex reports . Reviews and/or debugs code with such languages as COBOL, XML. Writes moderately complex to complex test plans and test cases to ensure changes that are made to the application meet client needs and maintain application integrity. Works on cases that last several hours to several weeks. Coaches and mentors junior staff. Works under minimal supervision on complex projects. Wide latitude for independent judgment. Typically requires five or more years of demonstrated experience. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass