Job Description

About JSJ Card:

JSJ Card is the world's first purpose-driven universal card designed for independent general users, retailers, and businesses. Members can use the card for various benefits, including creating a secure profile data room for recruiters, managing loyalty programs, and enhancing customer engagement without needing special hardware or software. JSJ Card partners with small and independent retailers to boost customer loyalty and sales, creating a seamless experience for both retailers and customers. Additionally, our HR portal helps recruiters hire skilled candidates and manage employee benefits in one place.

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As a Product Support Intern, you will assist the product support team in providing technical assistance to customers and internal teams. You will work closely with the support and product teams to troubleshoot issues, resolve queries, and ensure customer satisfaction with our products. This is an excellent opportunity for someone looking to gain hands-on experience in a technical support environment.

Key Responsibilities:

Assist in Customer Support

• Help respond to customer inquiries via email, chat, or phone regarding product-related issues.
• Troubleshoot common problems and escalate complex issues to senior support engineers.

Product Troubleshooting

• Collaborate with the support team to diagnose technical issues.
• Replicate customer-reported issues and work with the product team to resolve them.

Knowledge Base Management

• Assist in creating and updating knowledge base articles, FAQs, and troubleshooting guides for internal and external use.

Feedback to Product Team

• Gather and relay customer feedback to the product development team for product improvements.
• Participate in product testing to identify potential issues before product updates are released.

Learning & Development

• Learn about the company's products and services to better assist customers.
• Attend training sessions to develop technical skills and product knowledge.

Requirements:

• Currently pursuing a degree in Computer Science, Information Technology, Business, or a related field.
• Basic understanding of troubleshooting techniques and customer service principles.
• Strong communication skills (both verbal and written).
• Excellent problem-solving abilities and attention to detail.
• Ability to work both independently and as part of a team.

Benefits:

• Hands-on experience in product support and customer interaction.
• Exposure to a fast-paced technical environment.
• Development of communication, problem-solving, and product management skills.

Job Types: Full-time, Internship

Pay: ?5,000.00 - ?10,000.00 per month

Shift:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Work Location: In person