Job Description

:

Product Support Engineer

Pando is a global leader in supply chain technology, building the world\xe2\x80\x99s fastest, and highest return on investment driven networked\xe2\x80\x90Transport Management System (TMS). Pando is the TMS of choice for Fortune 500 manufacturers, retailers, and logistics companies globally, with presence across Southeast Asia, Middle East, and North America. Pando\xe2\x80\x99s network\xe2\x80\x90powered SaaS platform for supply chain execution helps enterprises digitalize, automate, and scale their logistics operations across all modes and legs of movement.

Supported by an Advisory Board of veterans in India, the Europe, and the Valley, who have built, invested in, and led start\xe2\x80\x90ups, public corporations, and everything in between, we are building a strong, diverse team of creative, driven, owners who yearn for independence and purpose in their work, and support each other to grow. We work hard with people we respect, admire, and play to win.

This year, we are proud to announce that Pando has been recognized as a Technology Pioneer by the World Economic Forum.

Role:

Educate current and prospective customers about Pando\xe2\x80\x99s products and present informative demonstrations to leads and answer any questions. Assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips.

Responsibilities:

• Handle customer queries & calls, provide appropriate solutions.

• Talking to customers through a series of actions to resolve a problem.

• Efficiently set goals and work towards zero escalations.

• Maintain relevancy and quality while providing service to the customers.

• Handling tickets.

• Following up with clients to ensure the problem is resolved.

• 1-3 years of experience in Technical Customer Support experience or customer handling role.

• Knowledge of SQL queries.

• Knowledge in Network logs & Postman API.

• Attention to detail and good problem-solving skills.

• Excellent interpersonal skills.

• Good written and verbal communication.

• Willingness to learn new things every time.

• Ready to work in rotational shifts (9-6pm or 11-8pm).

• Optional night shift and on call weekend support.

Pando