Job Description

WiseTech Global is the world\'s leading provider of software for the logistics industry. From emerging freight forwarders to established leaders like DHL and FedEx, our software solutions allow them to maintain truly resilient supply chains.We are seeking a talented and experienced Product Specialist to play a pivotal role in advancing one of our key strategic growth areas: Digital trade finance documentation. This unique opportunity is embedded within our Bolero product team.About Product teamBolero, a leading trade finance solution from WiseTech Global (ASX: WTC), is a global leader in the handling of electronic trade finance documentation and automatic settlement. We pioneered structured documents for corporate trade, and our solutions currently power more than 6 million trade documents and $80 billion worth of trade transactions annually.About you5+ years of agile product management experience bridging the gap between business and technology Domain Expertise - Ideally have some relevant background in one or more of the following areas: - Trade Finance or Supply Chain Finance - Industry expertise (Financial Institutions and/or Commodity Traders and/or Industrial Corporate) You are a persuasive communicator and an attentive listener with a talent for identifying the root cause of every problem.The Responsibilities

• Investigate and provide solutions to complex issues
• Deliver high-quality customer service in the form of 2nd line support
• Writing up requirements for new features and functionality
• Assess existing functionality and recommend areas for improvement
• Documenting supporting content and release notes
• Analyse and document processes
• Identify and evaluate inefficiencies and recommend optimal business practice and system functionality/behavior
• Troubleshoot problems in a timely manner
• Product development review (UAT/ QA) for software fixes and new features
• Work collaboratively with customers and development throughout the lifecycle for new features

Before you ApplyFrom time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.

WiseTech Global