Job Description

Role + Responsibilities

• Directly support our customers, service technicians, and sales team with escalated technical requests
• Diagnose instrumentation failures and errors with both remote and on customer sites
• Support the technical support team with high level technical questions and escalations for Optical Analysis
• Provide service training to our authorized service technicians and technical support engineers on Raman Spectroscopy and opto-mechanics instrumentation
• Create/develop/distribute training material in the form of formal classes and knowledge articles
• Communicate and address any product quality concern

Qualification + Profile

• BS in an Optical Engineering, Chemical Engineering, Mechanical Engineering, or equivalent field with 5+ years of relevant experience OR M.S. in Optical Engineering, Chemical Engineering, Mechanical Engineering, or equivalent field 3+ years of related experience OR 10+ years of combined experience, education, and training
• Understanding of electrical, optical, and mechanical components including CCD detectors, reference switches, lasers, and optical microscopes
• Experience with microscopes, spectrometers, lasers, and optics and an organized and logical approach to troubleshooting complex opto-mechanical systems
• Competence with Window-based computer systems and troubleshooting communication with an analyzer
• Travel 25-35% - typically includes Authorized Service Provider Trainings, unplanned visits, customer escalations, and on the job trainings
• Preferred but not required: Salesforce experience, interpreting Spectral Analysis

Benefits + Perks

• The security of working for an international family-owned company
• Tuition reimbursement and a wide range of development opportunities
• Comprehensive benefits package which includes medical, dental and vision
• Competitive compensation and bonus opportunities
• Generous paid time off
• Life insurance and 401(k) savings with company match
• Full-service caf\xc3\xa9, fitness center, and health clinic (in Greenwood, IN)

You have goals, you want to boost your career, put your skills to work and achieve your potential. Endress+Hauser welcomes you. Our dynamic team includes over 15,000 employees from all around the world, but we\'re still a family company at heart. Our respectful, supportive community gives you the freedom to make your own decisions, while inspiring you to perform at your best. And that performance results in both innovative measuring technology solutions and greater sustainability, as safety, economic efficiency, and environmental protection are all very important to us . You\'re ready for the next big challenge, let\'s tackle it together.

If this position interests you please click to apply.
We look forward to hearing from you!

Nearest Major Market: Philadelphia

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