Job Description

SocialPilot is looking for a product specialist to work closely with prospects and customers to help them derive the most value from SocialPilot.

Your primary function would be to engage with prospects in understanding their needs, conducting product demonstrations, and helping them determine fitment. You will also work with existing customers to help them get the most out of their SocialPilot subscription. You will provide first-hand insights and contribute directly to product roadmaps and prioritization.

You will be closely collaborating with the product and customer success teams.

This role is full-time remote based out of India.

Ideal candidate

• 2+ years of product/customer success/sales experience (SaaS experience is a plus)
• Strong interpersonal skills
• Self-starter with a strong hustler mindset
• Familiarity with social media marketing and its nuances is a plus
• Desire to grow and advance professionally either in product roles or customer success roles

Responsibilities

• Work with prospects to understand their needs for a social media management product
• Conduct live demos and help prospects determine fitment
• Work with existing customers to help them increase product awareness and utilization
• Provide product enhancement feedback to technology and product teams

About SocialPilot

SocialPilot empowers over 9500 agencies and SMBs to manage their social media publishing, analytics, and social engagement while collaborating with their team and clients.

We\xe2\x80\x99re a high-growth bootstrapped B2B SaaS company with healthy profitability and a solid runway.

Recent highlights:

• SocialPilot is ranked as a \xe2\x80\x9cLeader\xe2\x80\x9d consistently by G2, Capterra, SoftwareSuggest, and TrustRadius
• SocialPilot is nominated as one of the five startups across India for the prestigious Economic Times Startup Awards in the Bootstrap category.
• SocialPilot is officially a Great Place to Work \xe2\x80\x93 CertifiedTM startup.

What we believe in

• Customer Obsession: We put customers first while making decisions and planning future goals
• Ownership: We believe in taking ownership of areas that we\xe2\x80\x99re working on. We own up our - successes and failures. Moving the needle matters more than just busywork
• Relentless: When it comes to creation & innovation, we stop at nothing. We might fail at the first attempt, but we rise back fast to try again
• Nimbleness: We respond rapidly to changing circumstances and customer needs
• Collaboration: Our collaboration efforts extend to our partners and customers along with our internal team. We are stronger together

Why join us

• Complete transparency on strategy, business metrics, key performance indicators, and significant initiatives across the organization
• No micromanagement: Own up to your work and be accountable without close supervision.
• Great team: Work with a great team with diverse backgrounds from world-class organizations
• Personal growth: Design a personal learning plan and utilize organizational resources to achieve the goals.
• Best-in-class health and medical benefits
• Paid staycations, profit sharing, flexible hours, and OKR-led approach to growth

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