Job Description

About Lowe's


Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.


For more information, visit Lowes.com.

About Lowe's India:


At Lowe's India, we are the enablers who help create an engaging customer experience for our $97 billion home improvement business at Lowe's. Our 4000+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative methods to ensure that Lowe's has a competitive edge in the market.


To know more about Lowe's India, visit Lowes.co.in

Job Summary


The Product Researcher provides input into the overall methodology and completes usability testing and research for assigned projects. This includes partnering closely with Architects, Designers, Prototypes, and Content Developers to deliver quality and timely research results and information to project teams in support of the design process.


To be successful, the Product Researcher must be highly knowledgeable of usability, testing facilitation, persona development and research methods. This role must also work cross-functionally, fostering relationships with key manager and individual contributor level partners across the enterprise.

Responsibilities

• Conducts various research, testing and feedback functions for Lowe's customers and associates, with input and support from more senior level product researchers
• Understands how a product works and the various touchpoints
• Completes competitive analysis, service flow diagrams, interviews, usability testing and benchmarking to improve products
• Stays current on best practice research techniques
• Supports multiple projects within a singular track of work within a platform/suite of products
• Designs, facilitates and executes basic testing and research methods across various platforms, including B2B/B2C web and native application experiences
• Manages the recruitment of participants as well as key relationships with research vendors

Qualifications

•Minimum Qualifications•

• Bachelor's Degree in Anthropology, Psychology, Human-Computer Interaction, Human Factors, or related field (or equivalent work experience in a related field)
• 3 years of experience in UX Research or Product Management
• Experience running small/mid-sized usability and research studies



•Preferred Qualifications•

• Bachelor's Degree in Experimental or Cognitive Psychology, Anthropology, or related field
• Experience working in a product design function
•Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.•