Job Description

As a Product Owner in the CRM Solutions & Platforms sub-department of Digital Banking business area, you have an opportunity to be part of a highly motivated team focusing on creating an outstanding and groundbreaking CRM experience for clients and relationship managers. This challenging and rewarding role has a dual importance in supporting business transformation to our key digital channel offering in Credit Suisse Direct Advisor whilst supporting smooth day to day business operations of digital channels and platforms. As a Product Owner, you will: . Support and lead project delivery in an agile environment and in close cooperation with various business partners, other product owners, the UX team and the IT organizations . Analyze current digital solutions owned, develop business requirements, build and manage backlog and define user journeys and deliver the scope with your IT team in a SCRUM set-up . Take responsibility for business project management related tasks such as project planning, milestone tracking, and status reporting for your area of responsibility . Coordinate activities with all relevant partners within the Swiss Universal Bank . Assume End-2-End product ownership incl. technical readiness, sales, marketing readiness, operational readiness, and the relevant partner management within different front organizations with the bank. Your future colleagues We are a team of digital product managers and owners that enjoy solving business or client problems through using technology. We put the client at the center of our work while maneuvering through an oftentimes sophisticated and ambiguous corporate environment. This role is instrumental in realizing several high priority initiatives, for example Credit Suisse Direct Advisor, Wealth Manager Platform or decommission of CRM legacies e.g. Front Net. As a Product Owner and potentially business application owner, you will be responsible for developing new user journeys to drive digitalization with the bank\'s diverse CRM business areas: ranging from high tech retail to high touch private banking businesses, and extending over private and corporate client types. Your core activities will include the strategic product management (e.g. defining a vision and roadmap for digitalization of customer relationship management), platform management and delivery governance (e.g. management of partners, programs, financials, and risks). We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm\' D&I ambition which is an integral part of our global cultural values.

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