Job Description

:About the Role:Grade Level (for internal use): 09The Team:
Here in the Investor Relations Digital Program, we believe that happy people collaborating is the key to our success. To that end, our program is built on a foundation of mutual respect, empowerment, and adaptability. This fosters an environment for open communication, with transparency, clarity, and trust at the core of our day-to-day. Our program empowers every team member with autonomy within a wider network of support, and the space to creatively solve problems and own their solutions. We take pride in each team member\'s accountability and responsibility, and we put the success of our individuals first, because we know that their success will lead to the success of our program. We welcome humor, confidence, individuality, and imagination because we know what makes you unique will help us to solve the unique problems of our team, business, and clients.The Impact:The Technical Business Analyst for S&P Global Market Intelligence\'s Investor Relations program will play a key role in the support of our legacy application suite and report into our Product Support Manager. You will work alongside a team of support engineers who are second level support to client requests and be responsible for the maintenance and delivery of the support backlog. You will also partner with our Client Services team to deliver first-class support to our clients and our Resilience Operations team partnering with a Site Reliability Engineer to analyze our platforms\' support needs. The ideal candidate for this role will have a solid understanding of web application infrastructure and operations, excellent communication and prioritization skills and a natural curiosity to understand and solve problems.What\'s in it for you:We take a holistic approach to what success means for each of us in our careers and life objectives.Each team member owns and is responsible for their growth, which is tracked and facilitated by our leaders through mentorship, consultation, and various internal programs and resources.Exposure to multiple teams across S&P Global.Experience in a fast paced, dynamic work environment.Responsibilities:Accountable for early escalation, maintenance, and resolution of the support backlog.Develop the \xe2\x80\x9cvision\xe2\x80\x9d of a product that represents clients\' and analysts\' interests, acting as \xe2\x80\x9cthe voice of the user\xe2\x80\x9dLead scrum team planning, estimation, and sequencing with clear direction.Analyze and troubleshoot technical issues reported by clients, utilizing problem-solving skills to resolve problems efficiently.Write technical specifications explaining the standards, testing parameters, timeline, and implications of the technical solution.Overseeing project schedules and planning for deadlines.Identify, validate, and mitigate technology risks.Serve as an SME for support and communicate with Client Services and other internal stakeholders on client impacting issues.Facilitate knowledge transfers meetings with previous feature ownersWhat we\'re looking for:Excellent analytical and problem-solving skills.Experience working in a technical support or customer support roleExcellent time management and prioritization skillsFamiliarity with the software development lifecycle and agile methodologiesStrong research capabilities.Proficient with SQL or other querying languages. Splunk, Datalog, or other monitoring or analytical tools is a plusAbility to effectively communicate technical information to both technical and non-technical teams.A natural curiosity to understand systems and solve problems.About S&P Global Market IntelligenceAt S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.For more information, visit .What\'s In It For You?Our Purpose:Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence\xc2\xae, pinpointing risks and opening possibilities. We Accelerate Progress.Our People:We\'re more than 35,000 strong worldwide-so we\'re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We\'re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We\'re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.Our Values:Integrity, Discovery, PartnershipAt S&P Global, we focus on Powering Global Markets. Throughout our history, the world\'s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.Benefits:We take care of you, so you can take care of business. We care about our people. That\'s why we provide everything you-and your career-need to thrive at S&P Global.Our benefits include:Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.Family Friendly Perks: It\'s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.For more information on benefits by country visit:Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn\'t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.PDMGDV202.1 - Middle Professional Tier I (EEO Job Group)Job ID: 300902
Posted On: 2024-05-30
Location: Hyderabad, Telangana, India

S&P Global