Job Description

Main responsibilities

• Review, estimate, and design solutions/functionalities of business requirements and approve the design when done by others
• Compile, review and maintain required solution documentation and related KONE Way documents
• Responsible for the data and application architectural compliance in collaboration with Architects and solution design consistency in collaboration with Configuration Owners or other equivalent technical roles.
• Have full design ownership of Field Service Management including the physical data model
• Participate in global development projects and continuous development to ensure that the built solution meets business requirements while maximizing use of standard functionalities
• Guide the application support to solve complex problems and support business processes when needed

Requirements for the role

• University level degree or equivalent
• Minimum 5 years of work experience in field, customer and/or technical help desk and related IT.
• Experience of in field service, customer and/or technical help desk related software projects and operations.
• Experience and knowledge of supplier integration is favourable.
• Excellent knowledge of Salesforce related technologies, data model and interfaces with particular focus in Salesforce Service Cloud and Field Service.
• Strong analytical, conceptual thinking and problem-solving skills with the ability to translate business requirements into functional design
• Strong communication and interpersonal skills supporting good relationship building with business stakeholders and peers
• Fluent communicator in English
• Excellent collaboration skills and ability to work as part of a team or independently
• Experience in working in international environment with stakeholders and teams distributed globally
• Experience in working with agile software development methodologies
• Able to embrace and promote cultural diversity and inclusion respectfully across own team and organization

•At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.•

Read more on •www.kone.com/careers•