Job Description

About Your Role:

? We are looking for a Senior Executive with ability to think broadly and strategically

understand customer behavior in E-Commerce or similar domain/platform.

? You will be working and collaborating closely with the Product Managers, Tech and

the Business teams. You are expected to bring innovative ideas and initiate processes

to measure or resolve issues related to catalog and seller end systems along with

user-advocacy.

? You will be responsible for triaging & debugging issues(front & backend) & ensuring in

helping backend changes go live smoothly.

Your Responsibilities:

? Diagnose and troubleshoot technical issues raised via internal teams & resolve

as per agreed upon SLA's.

? Escalate unresolved issues to appropriate teams & follow up for resolution.

? Refer to internal databases or external resources to provide accurate tech solutions

wherever applicable.

? Identify trends/patterns from issues & publish reports with insights.

? Document technical knowledge in the form of notes and manuals.

? Participate in WoW discussion around process improvement, with Tech & Product.

? Understand the flow of online shopping in relation to product discovery and to

interpret the problem statements in a logical way or to define the problem statements in

easily understandable ways for actionable discourses.

? To collaborate with Business teams in understanding the respective discovery, catalog

end challenges and strategizing to manually intervene for discovery pains.

? Display remarkable qualities of ownership.

? Liaison with the Internal Ops team within the Catalog function, Engineering &

Category Teams.

Preferred Qualifications:

? A bachelor/master's degree in a Technical or Sciences field(Preferred: Computers).

? You should be a Web-savvy/ Tech/Ops savvy individual who is a take-charge team

player, as well as a quick learner and you are strongly interested in interpreting the

why's and how's.

? Good understanding of sales & go to the market product testing.

? Excellent problem-solving skills.

? An ability to work in a fast-paced environment where continuous innovation is desired

and ambiguity is the norm.

? MS Excel & Basic Data understanding & Analysis

? E-Commerce Experience(Added Advantage)

? Tech on call support in the past.

Knowledge & Communication skills:

? Demonstrated ability to communicate complex technical problems through simple

means.

? Ability to present information professionally & concisely with supporting data.

? High attention to detail and proven ability to manage multiple, competing priorities

simultaneously.

? A history of teamwork and willingness to roll up one's sleeves to get the job done.

Job Type: Full-time

Pay: ?15,000.00 - ?16,600.00 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person