Job Description

JOB DESCRIPTION

The Product & Growth Team at Dhruv Research is looking for a Product Operations Associate with a passion for customer experience, driving adoption through the entire product lifecycle. The Product Adoption Associate will work across internal product and technology, documentation, customer communications and analytics teams to drive customer usage and data driven product decisions.

Responsibilities

• Create migration and adoption plans - Drive the product adoption lifecycle. Team with Product Management and cross-functional business leaders to ensure internal teams and customers are ready for product releases. Drive adoption and data driven end of life decisions. Create and manage the product life cycle.
• Represent the customer. Be the champion and voice of customers throughout the product life cycle. Build impactful, personal customer relationships. Bring the customer's voice into the product process. Prioritise product requirements with product owners/managers.
• Drive for the best customer experience possible . Work closely with product and UX to develop and deliver assets to engineering. Work with the technology team to deliver a world-class product driven by customers, prospects, advisory teams and internal product experts. Measure success. Measure everything. Develop ways to constantly define and monitor success.
• Communicate clearly and efficiently . Coordinate product communications for beta, adoption and end of life both internally and with customers.

Experience/Skills Required

• 1-2+ years of product or program management experience
• Strong organisational, program management, written and oral communication skills
• Quantitative skills with regards to data utilisation interpretation and analysis
• Comfort in high-level business discussions with internal and external executives
• Entrepreneurial spirit, with a proven ability to execute on plans
• Ability to lead and work autonomously.
• Ability to handle multiple competing priorities in a fast-paced environment.
• Strong troubleshooting and project management skills.
• Bachelor's degree
• Well developed sense of humour, and grace under pressure

Experience/Skills Desired

• Experience with agile development tools like Jira is a plus.
• SQL knowledge and understanding of database schema is a plus.
• Experience with growth marketing strategies to drive user acquisition, engagement, and retention is a plus.
• Experience with B2C Software Platform handling is a plus.

Job Type: Temporary
Contract length: 12 months

Pay: ?195,790.38 - ?400,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Work from home

Schedule:

• Day shift

Application Question(s):

• Only apply If you are comfortable with 4 lpa and remote location?

Experience:

• total work: 1 year (Required)
• Product: 1 year (Required)

Work Location: Remote

Application Deadline: 08/07/2024
Expected Start Date: 21/07/2024