Job Description

:Key to accelerating the success of that include Fusion Sales, Service, Subscription Management, Commerce Cloud & Human Resources Help Desk is nurturing a broad set of highly referenceable customers. Our customers must achieve their business objectives and drive significant business value into their organizations through broad adoption of our products. Our team is measured on attaining deep, high affinity references as well as developing and deploying highly leveraged, scalable best practices to ensure the success of our customers and their implementers.Career Level - IC4Responsibilities:Work is non-routine and very complex, involving the application of advanced technical/business skills in our area of specialization - SaaS delivery of Customer Experience (CX) solutions. This is a leading contributor - an architect - individually and as a team member, providing direction and mentoring to others.

• BS or BA Business Administration, Accounting; MBA is a plus.
• At least 3 years of experience in enterprise software architecture, planning, and implementation.
• Experience in setting IT strategy and leading business organizations through change is desirable.
• Experience leading the implementation of enterprise-class, mission-critical applications.
• Experience implementing, managing, and utilizing Fusion CX Products or equivalent.
• CRM software and particularly, Oracle Sales Cloud, Siebel, Oracle CRM On Demand, Oracle Netsuite, or SFDC is highly desirable.
• Sufficient knowledge of a broad set of SFA, service and service knowledge management processes so as to understand, direct, and communicate the issues between the relevant parties.
• Preferably a few years of experience in Cloud (IaaS, PaaS, SaaS, DBaaS, DTaaS, DRaaS, etc.) environments.
• Familiarity with the capabilities of modern analytics reporting tools is desirable.
• Experience delivering in-person architecture, integration, design, and planning workshops with multiple customer roles - business owner, IT, end-users.

You are someone who:

• A team player with strong interpersonal skills.
• Has excellent verbal and written communication skills at executive, architect, admin, and end-user levels.
• Has strong organizational and process management skills and attention to detail.
• Has the credibility and experience (and desire) to engage with customer executives.
• Enjoys the challenge of "the unexpected".
• Can rapidly sort out "fact from fiction" in any situation and motivate forward progress.
• Can work well in a delivery team environment.
• Able to quickly garner respect.
• Demands a lot from yourself and others with whom you work.
• Constantly broadening and deepening your knowledge of the products you work with and your general skills.
• Loves helping customers solve business problems with technology.

As part of the team, you will make significant contributions to assist our customers, systems integrators and field service delivery organization through the implementation project while significantly shaping product strategy and growth of our cloud application.About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer

Oracle