Product Manager Digital Banking Kotak 811 Regional Sales
Job Description
Job Role: .To collate customer NPS feedback and derive insights from various customer touchpoints - Branch Visit, App Experience, Service Request Experience etc. .To derive insight from customer feedback and create actionable analysis of the same .To interact with customers to understand their feedback in detail to aid in formulating insights .To prepare periodic dashboards to be shared with key stakeholders for driving NPS improvements .To work closely with concerned stakeholders to implement customer experience initiatives .To identify opportunities to develop best-in-class customer experience based on insights derived from customer feedback Job Requirements: .Graduate .Minimum work exp. - 2 years .Customer service oriented .Stakeholder Management skills .Good communication abilities
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Job Detail
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Job IdJD3171076
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear