Job Description

:You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.As a Product Manager in Customer Identity and Authentication team , you will lead efforts to establish our target state, omni-channel authentication platform. You will be responsible for establishing the foundational platform, and migrating legacy functionality, across the Digital, Call Center and Branch channels. Your goal will be to establish functionality, in a way that ensures it can be leveraged across an array of customer experience use cases, in support of our customer facing area products.The Authentication team partners with Operations, Technology, Fraud Risk and Business leadership to create a seamless experience for our customers, as they navigate the Chase environment. We focus on establishing authentication methods, which support our customers interaction preferences, while continually evolving the organization\'s capabilities. Our goal is to provide easy, secure options across Digital, Call Centers and Branches, while looking to simplify the experience across these channels, for a diverse population of customers. The team follows a hypothesis-driven, data-informed approach to identify opportunities and create effective, scalable, well controlled solutions. We are a critical component of the customer service journey and maintain a service-oriented attitude in all that we do.Job responsibilities

• Partner with Area Product Owners and product team for ongoing refinement of product backlog and execution of the product roadmap
• Define and present strategy for features, write epics, user stories, acceptance criteria and participate in all agile events of the product group as a team member
• Act as voice of the customer and drive product vision
• Manage existing product features and actively lead the research definition and development of new features to advance the product roadmap
• Work with other product teams, legal, risk, operations, design and technology teams to define, prioritize, deliver and align solutions to product vision and roadmap
• Act as subject matter expert with respect to Customer Identity and Access Management processes and supporting applications/capabilities
• Support feature teams with MVP, testing, user experience testing, product backlog refinement, research and other duties as assigned
• Support Product Owner and Area Product Owners with developing business cases and/or measuring/improving operational results
• Identify and partner with business stakeholders to implement changes in operational policies, process flows, procedures, and specialist tools and customer messages

Required qualifications, capabilities, and skills

• 7+ years of Product delivery experience in Digital
• Bachelor\'s Degree or equivalent experience
• Experience working with globally distributed scrum teams
• In-depth knowledge of Agile process and principles, including use of Agile project management tools (i.e., Confluence, JIRA, Git, etc.)
• Ability to manage backlog and dependency tasks with Auth Product APG\'s and external Products
• Outstanding communication, presentation and leadership skills
• Excellent organizational, time and project management skills
• Sharp analytical, problem-solving and leadership skills

Preferred qualifications, capabilities, and skills

• Agile/Scrum certifications a plus

About Us:JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team:Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We\'re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm\'s data sharing principles of security, customer control and convenience, and privacy.

JPMorgan Chase