Job Description

:Role - Vertical Product Lead- Affluent Products-Credit CardRole Type - Team ManagerFunction- Credit Card-Marketing HOGrade - M7Location - Infinity, Mumbai (1288)Mode - Work from officeRoles and Responsibilities

• Responsible for development of product CVP and portfolio strategies for affluent segment of customers.
• Responsible for product life-cycle, product P&L, driving acquisition and usage campaigns for the portfolio.
• Understanding the needs of customer in the affluent space, and identifying opportunities to drive business growth with an enhanced customer experience.
• Deep-dive into affluent consumer behavior from both primary and secondary researches of both internal & external data - trend spotting, data analysis, complaint/query data analysis to arrive at behavioral insights and pain-points and areas of improvement
• Lead Product portfolio management activities including regular reviews, driving activation, activity & spends on the portfolio along with risk management.
• Competitive benchmarking of similar products in the industry. Recommend and provide insights on innovative trends and continuously upgrade the product accordingly with an aim to increase the product market share
• Partner Management by driving engagement with partners to create value for customer, generate new opportunities for acquisition and manage relationship with the feature partners.
• Conceptualizing & executing tactical promotions and offers to build engagement and drive acquisition and usage on the portfolio.
• Working closely with cross functional team like operations, marketing, sales, credit, risk technology and other support channels to design the processes that deliver best-in-class service to the customer
• Enable product sales by communicating product features to the sales team and supporting with necessary product training there by also enabling them to address immediate customer queries and complaints
• Own the product P&L by overseeing the financial performance of the product, identifying opportunities and gaps and then develop or modify the business strategies accordingly
• Prepare & present reports and provide insight and data-driven recommendations to senior management
• Oversee the customer journey from acquisition to retention -Implement strategies to enhance customer engagement and loyalty
• Manage customer complaints and ensure timely resolution and also maintain fees and charges pertaining to affluent product

• Pro-active in approach & Self-motivated individual with min 10 years\' experience in product role
• Strong analytical skills with the ability to interpret data and generate insights
• Pro customer approach with a focus on providing enhanced experience to customers
• Excellent written and verbal communication with creative thinking & problem solving skills
• Strong project management skills with a demonstrated ability to follow through on execution to deliver tangible business results
• Understanding of Credit Cards Product will be an added advantage.

Kotak Mahindra Bank