Job Description

JOB DESCRIPTION


You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.


As a Product Manager in Chase Card team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.



Job responsibilities
• Assist the Product Owner/Area Product Owner to develop a strategic analysis approach and structure required to achieve key deliverables
• Facilitate sprint planning with stakeholder groups to drive alignment and visibility for which features will be built when. Ensure the delivery team understands the vision and direction for the Product/platform.
• Maintain the team software backlog of features and user stories and assist in determining sprint priorities aligned to larger experience journey priorities and vision with the FAS strategy. Drives the Product Backlog Review.
• Deliver new product enhancements and offerings by working directly with technology, business and operations partners, to define efforts, write requirements and assist in overall project management, risk management, and organizational readiness activities.
• Update leadership on the Epic and Feature delivery schedule including dependencies impacting deliverables, along with recommended solutions.
• Coordinates User Acceptance Testing and Business / Operations Readiness.
• Monitor systems production health and act swiftly when issues arise that may impact customer experience or the business.
Required qualifications, capabilities, and skills
• Bachelor's Degree required
• 8+ years of experience in product management, information technology and/or Business Operations.
• 2+ years' industry experience in analyzing/building products with digital, modern technology stacks, including, API's, Microservices, public cloud, etc.
• Working knowledge of Credit Card issuing or acceptance, Card Operations/Service, IT and its supporting Lines of Businesses strongly preferred.
• Experience working in an Agile based product and software development environment (including utilizing Jira to manage product delivery).
• Experience working with a variety of technologies including mainframe, distributed and cloud based architectures and application design patterns that include a combination of vendor solutions and custom development.
• Prior work experience in managing or contributing toward application and technology modernization initiatives in a complex, established technology landscape.
Preferred qualifications, capabilities, and skills
• Have strong leadership, verbal and written communication skills with excellent reasoning, organizational and presentation skills
• Show commitment and self-motivation suitable to a startup team
• Be intellectually curious, have a customer-first mindset, and passion for building new and innovative digital products with a focus on constant improvement
• Be Inclusive: We provide value to customers across all segments regardless of age, wealth, and financial literacy
• Be a champion of customer experience across all user interactions, with particular focus on delivering simple/elegant digital solutions
• Have strong ability to collaborate in a fast-paced, dynamic environment with functional areas to drive successful and timely deliver



ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.



We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.







ABOUT THE TEAM



Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.