Job Description

Job Title Product Manager Order Solutions - Revenue Integrity Have you ever wondered what happens when you buy an airline ticket It may look simple, but in reality, there is a lot going on behind the scenes and, in Order Solutions, we\'re at the heart of the whole process! We take care of the passenger reservation, ticketing, feeds and even reporting of the transactions to the airline\'s revenue accounting system as well as ensuring they maximize their revenues with our revenue integrity suite of products. We interact with lots of other systems and products both inside Amadeus and within the airlines\' own systems. In a constantly evolving industry, we are leading the way with innovative solutions to enhance the passenger and airline experience and, we drive the whole airline industry forward with innovative solutions defined by our team. We are at the forefront of industry trends and are leading the way with NDC & Order Management System to deliver next generation solutions. Amadeus Revenue Integrity (ARI) is #1 in the market with 47% market share, servicing over 100 airline customers, 90+% are Alt a users and our solutions help keep the booking curve \'clean\' for a more accurate revenue management forecast. We work together with our airline customers to build solutions that improve business performance We are looking for an experienced Product Manager to define and support the build of desirable, feasible, viable, and sustainable products that meet customer needs over the product-market lifecycle. The successful candidate will drive the creation of feasible and sustainable products and solutions: .identify and define market and business needs working with a wide range of people & customers .define the Product Vision and Roadmap required to meet these needs, .work with the Agile Release Trains (ARTs) in delivering value Key Accountabilities Product Vision, Roadmap and Positioning Define, based on customer / market / competitive insights you will have gathered, the vision & strategy for your product and execute on that strategy to turn it into customer success Analyze potential initiatives for implementing and/or developing new business processes based on new capabilities or product concepts. Measure and analyze customer satisfaction through informal and formal processes, defining corrective actions as needed. Audit, drive and champion process improvement for airlines and leveraging Order and data capabilities to automate or reduce manual work and provide quick to market deployment strategies to gain incremental revenues Deployment, Go to Market and Product Performance Analysis Work with Product Marketing to define a clear product positioning, value proposition and go to market plan and contribute to the creation of the sales collateral such as Product Overview, Sales Sheets, Demos, Tailored Customer Presentations Contribute to the responses of RFPs/RFIs Guarantee the accuracy and quality of the functional documentation and presentations for customers or internal teams. Manage customer expectations and lead customer centric clarifications, walkthroughs and scoping sessions provide support and assistance to customers and internal teams. Coordinate and monitor business performance and establish a formal reporting structure, identifying trends, and areas for improvement in the product and the customer best practices. Product Design and Delivery Articulate business requirements for current and future developments by understanding the market dynamics and trends taking input from regulatory entities, customers, and product marketing. Breakdown the work to be done into EPICs and features and work with Product Marketing to define Lean Business Cases for proposed developments and follow the progress from conception to delivery. Coordinate and work with the impacted Agile Release Trains (ARTs) and teams to define priorities and product-releasing plan for new capabilities. Bridge gaps within the company between teams of different expertise, most notably between other product-oriented teams, development, and commercially oriented teams. Act as point of first reference for all product related enquiries and work collaboratively with business owners, epic owners, Train PMs within organization or cross-organization to address any issues that may arise. Communicate and manage the releasees of the product in coordination with other stakeholders. Leverage various innovation initiatives and take a proactive approach to identify opportunities to innovate. Adopt a SAFe mindset Apply SAFe methodology and practices to finding synergies within the Order business domain to help define the product direction and vision Actively participate to the various ceremonies - the Program Increment Planning Events, Team and System Demos, Inspect and Adapt workshops, PM/PO Syncs Actively contribute to the various Communities of Practice Actively investigate and propose improvements to remove impediments and improve the flow of value delivery Are you ready to join us Diversity & Inclusion We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

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