ABOUT TIDE:At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 1,800 employees.Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.About the teamJoin a dynamic, global team at the forefront of revolutionising support operations in the fintech space.
We\'re searching for an experienced Product Manager who has successfully developed SaaS products and is ready to take on the challenge of elevating our Support Operations to a world-class standard. Your expertise in CRM software, back-office tools, automation, deflection strategies, and GenAI-driven innovations will be critical as we strive to enhance the customer support experience for our rapidly expanding member base across multiple geographies.In this role, you will collaborate closely with top-tier product professionals, including developers, data scientists, product designers, and content creators, to build, launch, and refine a cutting-edge support platform that delivers exceptional end-to-end experiences for our members. This is a rare opportunity to shape the future of support in a high-growth environment, making a tangible impact on our global operationsAbout the role
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