Job Description

About NetApp We\'re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can\'t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it\'s in our DNA. We push limits and reward great ideas. What is your great idea \'At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization.\' -George Kurian, CEO Job Summary Support Product Manager will play a pivotal role in defining product requirements, go-to-market strategy, and tirelessly champion the needs of our customers. Support product manager works closely with product BU, product pricing, and support delivery, teams in defining, support products. Successful candidate has experience in creating the product strategy with special attention to the unique needs of cloud and hybrid cloud customers. Job Requirements . Proven ability to execute both strategically and tactically, and who is excited to take on new, undefined product and bring it market . Must be customer-focused with a passion for the cloud and information technology, storage background preferred . 5+ years in software or cloud product management . Candidate must have exceptional problem-solving skills, strong business judgment, and demonstrated experience leading cross-functional teams projects . 7+ years of experience in software, or cloud technology company . Creating the product strategy Support Services offerings with special attention to the unique needs all segments of NetApp customers . Managing the support product life cycle from strategic planning to tactical execution . Responsible for the go-to-market and launch for new offerings, working to ensure that sales, and the partner have what they need to be successful . Establishing goals and reviewing metrics to identify opportunities and deliver success . Developing support pricing strategies that meets customer TCO desire and make NetApp successful . Demonstrated experience in gathering and transforming product requirements into a practical product roadmap with firsthand experience from incubation to delivery . Was responsible for support pricing strategy, cloud experience preferred . Operational expertise with hyperscalers . Strong collaboration, influence, and negotiation skills to align the organization around prioritization and delivery planned projects/products . Exceptional time management skills to effectively juggle multiple demanding priorities Education Requires a minimum of 7 years of related experience with a bachelor\'s or any master\'s degree Did you know Statistics show women apply to jobs only when they\'re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you. Why NetApp In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world\'s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future. If you run toward knowledge and problem-solving, join us.

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