Job Description

Job Title Product Management Senior Specialist Role Description: The Product and Business Development Specialist works with customers as an advocate for product inquiries and enhancements. This position provides customer relationship management support, identifies business process solutions and areas for customer growth using Navitaire products. The person in this role collaborates with customers and internal teams through the Navitaire organization, to identify and address complex business problems and to deliver solid, successful, innovative products and solutions that support our customer\'s objectives. This role also provides sales support as well as customer implementation and upgrade support. This role will focus on supporting customers in the APAC region. Key Areas of Responsibility Manage customer relationships - point of contact for day-to-day product inquiries, provide business process solutions, identify areas for customer growth using Navitaire products, support requirements for enhancements, conduct roadmap and enhancement presentations, monitor, and manage product-related issues. Provide regional product support - act as a product advocate for the customer, channelling feedback from customers in the region, influence global roadmap / product direction, represent assigned region in internal meetings. Act as an advocate for, and on behalf of Navitaire and its product suite. Provide customer implementation and upgrade support for new and existing customers -track progress of projects, provide product and change management support. Provide sales support for potential customers - define agenda, attend meetings, conduct demos, provide product support. Basic Qualifications: Excellent verbal and written English communication skills Excellent interpersonal and facilitation skills Previous experience working directly with customers Prior experience in working with Airline or Travel Industry products (such as New Skies) Knowledge of airline and/or travel industry business processes Knowledge of travel industry groups, practices and/or standards Prior experience in any of the following: Business/System Analysis, Customer Service, Requirements Gathering/Analysis, Software Quality Assurance, Software Development, Training Proven ability to document and solve problems and issues effectively Proven discipline to work independently in a dynamic, fast-paced environment Flexible work schedule willing to travel Preferred Qualifications: Additional languages Previous experience working with (such as using, envisioning, designing, or testing) travel industry systems or applications aside from Navitaire Education/Certifications: Bachelor\'s degree or above preferred Diversity & Inclusion We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

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