Job Description

Are you looking for a product group/engineering role where you will impact the product roadmap while helping engineering teams build meaningful connections with customers? Are you customer-obsessed and want to be part of delivering the best security solutions on the market?If so, then we are looking for you!The Purview Customer Experience Engineering (CxE) Customer Acceleration Team engages with our global field team to onboard customers to our services, deliver top-notch customer experience, and most importantly drive a data-driven customer/engineering feedback loop. Some of the key M365 Compliance products driven through our team are Microsoft Information Protection (MIP), Data Loss Prevention (DLP), eDiscovery, Insider Risk Management (IRM) and Communication Compliance (CC). We partner closely with our Product group to improve our products by gathering insights from the thousands of customers we work with daily.This role will be focused on the Insider Risk Management product within Microsoft Purview which identifies and delivers electronic information across Exchange Online, OneDrive for Business, SharePoint Online, Microsoft Teams, Microsoft 365 Groups and Viva Engage teams that can then be used as evidence in legal cases.To be successful in this role, you are customer obsessed, possess a growth mindset, have excellent analytical skills, and pay tremendous attention to detail. You must have a passion for content creation and be willing to educate the field on best practices and product use. You thrive in an environment where the goal is to make our products easier to use and easier for customers to implement in their organizations. In addition, you have a can-do attitude and strong written and verbal communication.Responsibilities:This customer-obsessed individual, along with the broader CxE team, will engage directly with customers, support, and product engineering teams across these areas of responsibility:
Help customers realize the value of our products while driving usage: As a Microsoft Purview technology expert, you will enable customers to scale deployment, adoption, and usage of our products and define our customers\xe2\x80\x99 experience with these services. You will use your technical subject matter expertise to train and enable the scale deployment ecosystem, driving investments to build better products for our scale motion. Collaborate with internal and external communities to identify business and technical requirements and spearhead the continuous improvement of our products.
Product & Service Insights: Partner with engineering teams, use your technical knowledge and expertise to help guide the future direction of our products and services. You will learn from customers, partners and deployment efforts while collecting product insights and driving those insights into our Product Engineering teams to influence product roadmap and improve our products. Ensuring our customer and partner needs are understood and evangelized throughout the engineering organization as part of the development lifecycle is critical to our long-term business growth and sustainability.
Incubate new features and products: You will incubate new and exciting features and products with customers and ensure readiness through repeatable and scalable processes.
Embody our Culture and Values: We embrace a culture which is customer focused, collaborative, fun and iterative \xe2\x80\x93 one that delivers continuously and drives engineering excellence.Qualifications:Qualifications:Demonstrated knowledge within the Microsoft Purview stack especially Insider Risk Management [experience in any of the following Purview products is advantageous: Microsoft Information Protection, Data Loss Prevention, Data Lifecycle Management, Audit, Microsoft Copilot]
Technical curiosity, acumen, and aptitude to quickly understand product capabilities, technology, technical issues, and customer/partner needs.
Product Management capabilities and ability to effectively communicate across all functions from business to technical, and across multiple geographies.
Bachelor\xe2\x80\x99s Degree AND 2+ years\' experience in product/service/project/program management or software development
OR equivalent experience
Experience working with engineering or technical teams on activities such as business requirements gathering or management of feature roadmaps.#MSFTSECURITYAbility to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .

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