Job Description

About CleverTap:

CleverTap is the World\'s #1 Retention Cloud that helps app-first brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It\'s the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product.

The platform is powered by TesseractDB\xe2\x84\xa2 - the world\'s first purpose-built database for customer engagement, offering both speed and economies of scale.

CleverTap is trusted by 2000 customers, including Gojek, Electronic Arts, TED, English Premier League, TD Bank, Carousell, AirAsia, Papa John\'s, and Tesco.

Backed by leading investors such as Sequoia India, Tiger Global, Accel, and CDPQ the company is headquartered in Mountain View, California, with presence in San Francisco, New York, S\xc3\xa3o Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Singapore, and Jakarta.

For more information, visit or follow on and .

About the Function:

At CleverTap, the product team is focussed on building the World\'s #1 Retention Cloud. We believe that user retention is the only way for apps to grow faster, sustainably.

The Product organization collaborates with engineering to bring out new innovative features that customers love. The team is responsible for all aspects related to the product execution cycle - pain point identification, delivery, documentation, adoption, positioning, packaging, pricing, and promotion.

The Product team consists of product managers, designers, marketers, analysts, growth specialists, etc. working together to solve some of the challenges brands face to retain their customers for life.

We are a team of Growth Pilots where everyone works together towards a common objective:

P : Act with First Principles

I : Take Initiative

L : Seek to Learn

O : Take Ownership of Outcomes

T : Help Achieve Together

S : Speak up then Commit

About the Role:

The Product Intelligence Manager will be responsible for going over product metrics, creating dashboards, taking the product team through these dashboards, taking feedback from the team, and updating reports with additional metrics.

What will you do:

-Analyze metrics to continually improve company products by working with other product lanes to enhance the analysis and presentation of products.

-Implement usage tracking and analyze patterns to validate new feature requirements and monitor feature adoption and usage by introducing business insights to the product development process and strategy

-Set up regular sessions with customer-facing teams to collect and analyze user feedback to shape new product ideas and user requirements.

-Present results, learnings, and recommendations based on program and campaign performance

-Partner closely with the data science team to help the product team get valuable insights.

What are we looking for?

Must Have:

-Bachelor\'s degree in business, economics, mathematics or any related field.

-Previous product analysis experience. Should have used Google Cloud Platform, BigQuery, Looker Studio.

-Extensive knowledge of Microsoft Office Suite Strong communication skills.

Good to have: Have used CleverTap in the past.

Who will you report to: Associate Director of Product Intelligence

Why join us?

- Be a part of a global growth stage startup

- Work in a fast-paced, dynamic environment where your contribution matters

- You are passionate about technology and its impact on the high growth mobile technology space

- Innovate at scale, with learning opportunities

What is working at CleverTap like?

- Be a part of a global category creator - hyper growth B2B SaaS startup

- Work in a fast-paced, dynamic environment where your contribution matters

- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team

- Accountability and driving outcomes is the key to success

- Your career here is limited by you and nothing else

- Teamwork trumps individual success

- You are passionate about experience technology and its impact on enabling growth

- Innovate at scale, with learning opportunities and having fun along the way!

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