Job Description

Key Responsibilities :

• Providing support to our partners in isolating, diagnosing, reproducing, and fixing technical issues in a timely manner.
• This role requires you to identify and root cause of product defects and offer a quick resolution in collaboration with our developers if necessary.
• Works directly with developers, partner, and internal teams on pre-integration/post- integration issues to provide technical support, consulting and best practices.
• Addressing technical queries on APIs, SFTP set-up & other product configurations.
• Communicates technical issues to partners and internal departments
• Provide timely resolution to our partner and assist them with Level 1 support with product knowledge and technical troubleshooting skills.
• Enhance the overall experience of our partners by providing support for technical issues.
• Analyzing logs so you can spot common trends and underlying problems and escalate it to the product team in a timely manner.
• The candidate will be suitably well versed with the appropriate information security responsibilities for the role and is responsible for adhering to them.

• 4 to 5 years of experience handling clients for different API integrations from reputed fintech companies.
• FinTech experience is a must.
• To explain complex information in simple, clear terms to non-IT personnel.
• Additional skills required: - Ability to deal with complex issues. - Logical thinker - Good analytical and problem-solving skills. - Up-to-date technical knowledge. - An in- depth understanding of the product and process.
• Good interpersonal and customer care skills. - Accurate records keeping. - Excellent communication skills. Proficiency in English (both written and verbal)
• Experience in web development in one or more of the following: Java, JavaScript, C, C++, C#, VB.NET, PHP, or Python will be an added advantage.
• Hands on experience with at least one programming language. Database queries (using SQL etc. etc.)
• Should be able to read & understand different types of APIs in JSON, XML & other formats and should be able to use & prepare postman collections for different APIs and help the partners integrate with these APIs.
• Any Bachelor's degree (Technical degree preferred).
• Job location Bangalore (work from office-Hybrid)

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