Product Evangelist
Year Chennai, Tamil Nadu, India
Job Description
:
- Perform product demonstrations for both prospective customers and existing customers as needed.
- Attending initial sales calls and determining a customer\xe2\x80\x99s business requirements.\xef\x82\xb7 Decide whether the software needs adapting to meet the customer\xe2\x80\x99s NEEDS, WANTS, and DESIRES.
- Address customer calls and emails in a timely fashion and follow up with them regularly until closure.
- Take ownership of customer issues reported and make sure to solve the problems on time.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team (ticketing system) and follow them to ensure proper recording and closure of all issues.
- Provide prompt and accurate feedback to customers
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Maintain a thorough understanding of the marketplace, competitors, and industry trends in order to identify new business and marketing opportunities.
- Develop product reference documents and product courseware for customers.
- Day shift
- Performance bonus
- Yearly bonus
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
+91 7823946582
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Job Detail
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Job IdJD3058574
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear