Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category ProductJob DetailsAbout SalesforceWe\xe2\x80\x99re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too \xe2\x80\x94 driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good \xe2\x80\x93 you\xe2\x80\x99ve come to the right place.Salesforce is building deep vertical CRM products - disrupting each industry one by one. And just as we invest in building great products, we also invest in ensuring these products are easy to adopt.We have multiple openings in the Product organization to support adoption of clouds for various industries (Consumer Goods, Communications, and Media Clouds), Domains (Field Service and Scheduler), and Customer C360 Apps (Sales, Service, and Commerce Clouds)As part of the Product Management team for your two target clouds, you will support the development of a multi-release roadmap for successful adoption of this product, including per-release strategies on:How we instrument the product to measure adoption, and the targets we set to define successHow we incorporate new features into Trial Orgs and Sales Demo Orgs to showcase our latest capabilitiesHow we improve ease of implementation through targeted investments in documentation, enablement, and pre-configured reference solutionsHow we can accelerate the efforts of our ecosystem of implementation partners, sales engineers, support agents, and other customer-facing teams to make it easier to help customers get the most value from their Industries productAlthough this is an individual contributor role, you will need to bring a \xe2\x80\x9cChief Adoption Officer\xe2\x80\x9d mindset as you work closely with product leaders and report progress monthly to the SVP or General Manager for your cloud. As a trusted advisor to these leaders, your strategies will be informed by a variety of firsthand and data-driven sources:As a member of the product team, you will regularly meet with customers, partners, and internal teams to understand the barriers or points of friction they face in embracing their Industries productAs a hands-on expert with the Salesforce platform, you will experience firsthand the level of effort required to configure new features each release, and the extent to which documentation and other supporting assets make the process easierAs a specialist on adoption, you will have support from our adoption data analysts and dashboards to help you identify and analyze usage trends by feature, geography, customer size, tenure, and more.As a member of the Adoption team, you will be supported by the experience, strategies, and innovations of fellow adoption leads who cover over 20 additional industry-specific products and embedded componentsHere is what we need you to bring:You are a skilled communicator, experienced in presenting to and collaborating with a broad range of senior and executive stakeholders in areas such as Sales, Marketing, Professional Services, Engineering, and Product Management.You are outspoken and passionate, and do not hesitate to speak your mind - even to those in more senior roles - to advocate for recommended strategies, mitigate risks, or even voice difficult truths in the interest of ensuring successful adoption of your product.You look forward to getting hands-on to configure new Salesforce features each release, and likely have recent experience configuring Salesforce (or similar) for real-world implementations, demos, or proof of conceptsYou understand Product Management, the product development lifecycle, and have experience bringing new innovations to the marketYou are passionate about ensuring customers see value from our products, and recognize the importance of rapid and successful adoption as a driver of faster growth and lower attrition for our cloud-based products.Recommended Qualifications:10+ years experience influencing and advising senior leaders and decision makers as a consultant, Solution Engineer, Success Manager, or similar roles that show your ability to align functional leaders around a common vision.5+ years of Salesforce (or similar) implementation consulting, or equivalent experience that demonstrates prior hands-on technical depth as well as understanding of the challenges customers face in adopting new software innovation5+ years experience in outbound/inbound product management or sales engineering delivering SaaS/cloud solutionsExemplary verbal and written communication skills, including developing polished presentations for use at the executive levelAbility to work with a degree of ambiguity and flexibility to re-frame and solve adoption challengesWe are especially interested in applicants with an industry, domain and/or product background that aligns to their target productsAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with .\xef\xbb\xbfSalesforce welcomes all.

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