Job Description

Who are we?



Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.



Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.



We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.


• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the "Top 50 Indian Software Companies" as per G2 Best Software Awards.
• Recognized as a "Leader" in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• The sole vendor named as Customers' Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500(TM) North America for Third Consecutive Year
• Won the Silver for Stevie's Employer of the Year 2023 - Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal


About the Role



As a Product Designer with a focus on zero to one products, you'll play a pivotal role in shaping the future of our next-generation offerings. You will be responsible for designing new products from the ground up, taking them from conceptualization through to launch. Working closely with cross-functional teams, including engineering, product management, and marketing, you will turn abstract ideas into tangible, user-centered solutions.


### Key Responsibilities:


• Lead Design from Concept to Execution: Collaborate with Lab product teams to define the vision, strategy, and design solutions for new, innovative products.
• User-Centered Design: Conduct user research, create user personas, and lead UX/UI design efforts to ensure the product delivers an exceptional user experience.
• Prototype Development: Develop low- to high-fidelity prototypes that help validate concepts and iterate based on feedback.
• Collaborate Across Teams: Partner closely with user research, engineers, product managers, product marketing and other stakeholders to ensure design solutions are technically feasible and aligned with business goals.
• Contribute to Product market fit: Contribute to rapidly exploring different product offerings and test with various target markets to identify fit.
• Solve Complex Problems: Tackle ambiguous design challenges with a strategic, user-first mindset.
• Continuous Improvement: Iterate rapidly based on user feedback, testing, and analytics to fine-tune products before launch.

### What We're Looking For:


• Experience: minimum of 3 years of experience in product design, with a proven track record of designing zero to one product (experience working on new ventures, startups, or new product lines is a big plus).
• Design Skills: Expertise in UX/UI design, wireframing, prototyping, and user research. Familiarity with Figma.
• Innovative Mindset: Ability to think outside the box, challenge the status quo, and solve complex design problems.
• User-Centered Approach: Strong understanding of user-centered design principles and a passion for creating intuitive, seamless experiences.
• Collaboration & Communication: Strong communication and collaboration skills with the ability to articulate design decisions, and advocate for the end user.
• Advocate & Influence: Confidently advocate for for the user based on data and constructively challenge senior leadership with well-supported arguments
• Agility: Ability to thrive in fast-paced, startup-like environments where ambiguity is the norm.


Perks & Benefits:


• Best-in-class medical Insurance coverage.
• Education Sponsorship
• Free Lunch & Dinner Buffet
• Doorstep Cab Drop Facility (10 PM onwards)
• Internal Job Transfer & global mobility programs
• Scope to represent Whatfix at global events (especially GTM teams)
• Travel to meet our global customers & prospects in person (especially those in GTM teams)


#LI- #Onsite role

Shift Time: 10 AM to 7 PM



Note:


• At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, fuels innovation, and enables us to achieve our collective goals effectively.
• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;


We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.