Job Description

About usCircles.Life, a wholly owned digital lifestyle telco brand based in Singapore, has set new benchmarks in delivering delightful customer experiences beyond traditional connectivity. Powered by Circles' SaaS platform and pioneering go-to-market strategies, Circles.Life serves as a prime example of digital innovation in telco The brand has consistently earned accolades for its innovative products, market-leading strategies, and exceptional customer experience, including #1 in Singapore's Best Customer Services Award in multiple consecutive years.Jetpac, another wholly owned Circles brand, specializes in travel tech solutions, offering seamless eSIM roaming and innovative travel experiences in over 200 destinations. Recognized with prestigious awards such as Travel Product of the Year at the Asian Telecom Awards and Travel eSIM of the Year by International Business Times, Jetpac is redefining global travel connectivity.Circles is backed by leading global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, EDBI (the investment arm of the Singapore Economic Development Board), and Founders Fund- - renowned institutions with a track record of backing industry challengers.About the roleWe are looking for a passionate, driven and results-oriented individual to join our Design team. You will be a great fit if you love thinking through hard problems and coming up with simple solutions. Have a great sense of ownership of and take pride in seeing your ideas come to life. Have an insanely sharp eye for detail, not just for pixels on a screen but for workflows and customer journeys.Reporting to the Product Design Team, the successful candidate will be supporting all product design deliverables from discovery to launch of multiple features and products. You will take end-to-end ownership from collaboration with stakeholders and product managers, design, delivery, quality assurance to performance, and be responsible for delivering high-quality products that exceed customer expectations. This is a role which is based in Gurgaon/ India.Why this role is uniqueCreate your own path - autonomy and freedom to define the vision of the role and be the one responsible to make it happen. Close collaboration with team members - play a critical role in bridging gaps and thinking through hard problems with the cross functional departments to bring user feedback to the forefront and transform product design solutions. 10X - Be part of a fast-growing organization with ambitious plans to expand into multiple more markets and verticals, and help be the one to make it happen.What you will do

• Design user flows and solutions of problem statements given.
• Understanding of product development from a design thinking perspective to craft flows that will best suit customers' wants and needs through rapid iteration and feedback loops.
• Design flows, wireframes, prototypes, and interface elements at different fidelity levels to help visualize and communicate ideas to both design and non-design stakeholders.
• Collaborate with product managers and engineers to take products from discovery to delivery. Work closely with the internal tech development team or external developers to implement MVPs to high quality user interface design output
• Conducting customer and product discovery interviews, through facilitating and planning workshops and other design-centric methods, to identify solutions led by the problem statement given.
• Support the team to test and optimize MVPs / customer journeys to increase engagement and conversion rates - while reducing customer drop-offs and obtaining PMF as the end outcome.

Who you will be working withProduct Designers, GTM Team, Product Managers & EngineersWhat we are looking for

• 2-3 years' experience as a product / UIUX designer with relevant experience in ecommerce/tech startups
• Solid product design thinking and understanding of end-to-end design processes.
• Ability to define user problems through research methods.
• A thinker: Ability to synthesize findings from both qualitative and quantitative data to derive insights and recommendations
• A communicator: Ability to communicate design decisions to team members and rationalize decisions proposed
• A hustler: Able to adapt to fast-paced, cross functional environments in an agile setting
• Strong foundations of typography, color and visual layout.
• [Bonus] Has done regional work before

Circles.Life