Job Description

CUSTOMER STRATEGY & DESIGN | INNOVATION & PRODUCT STRATEGY| PRODUCT AND INNOVATION DESIGN CONSULTANT


Locations: Hyderabad, Bengaluru, Mumbai, New Delhi, Kolkata

ABOUT US


The Customer & Marketing offering portfolio integrates our most differentiated, globally recognized customer and marketing businesses. It focuses on owning the commercial agenda through growth strategy, enhanced user experiences, and engagement through the entire customer lifecycle.

Customer Strategy and Design (CS&D) offering, as part of Customer & Marketing portfolio, helps companies address the entire range of top management challenges including pursuing new growth opportunities, customer engagement and service strategies, channel strategies, pricing strategies, as well as marketing and sales strategies and efficiencies.


The Innovation & Product Strategy (I&PS) team partners with our clients to realize their ambitions, helping them launch new experiences--products, services, or entire businesses--that unlock greater efficiencies and profitable growth. Underpinning all of our work is a deep focus on developing strategies and experiences to meet human needs, whether customers, workers, or partners. We make innovation real with every project--and partner across Deloitte to do so.


We are a team of who innovators, product strategists, researchers, specialists and visionaries who solve end-to-end product and innovation challenges for our clients.


As a Product and Innovation Design Consultant, you will be integral to our multi-disciplinary teams. You will use your broad design expertise and creative flair to solve our clients' complex challenges. If you are passionate about applying human-centered design in new ways to tackle wicked problems for our clients and the industries in which they operate, keep reading.

Key Skills And Competencies We Are Looking For

Storytelling - Novel and creative approach to opportunity narratives of the present or future, leveraging metaphors, analogs, using very abstract thinking to help connect insight to story in unique ways

Design - UX / UI Design tool proficiency in Figma, Sketch, Adobe XD, others

Innovation - Knowledge of or interest in topics of the future (e.g., Generative AI, Accessible experiences, Equity-centered Design, Sustainability) and an ability to connect them to their impact on individuals, the firm, or our clients, and their stakeholders

Research, Strategy, and Product - Human Centered Design Research, Business Case Development, Go-To-Market Planning, Market Sizing, New Venture / New Business Opportunity Development and Launch Planning, New Venture Sustainment, Business Model Innovation, Product Strategy and Product Management

Must-have Qualifications:

• Masters degree in Design or equivalent field
• 2- 4 years of experience within UX / UI, Human-Computer Interaction, applied research, or product design and research

About the Job


We are seeking designers who possess a unique blend of business strategy and design expertise. This role requires understanding the ability to apply design thinking principles to drive strategic initiatives. The candidate will be responsible for delivering impactful design solutions that is balanced with business viability and tech feasibility.


This role demands a critical and strategic thinker who keeps abreast of emerging trends in both business strategy and design, and who can work collaboratively with cross-functional teams to ensure seamless integration of design solutions into broader business strategies. Our Strategic Designers play a pivotal role in shaping Deloitte's competitive advantage through innovative and visually compelling design strategies.

Key Responsibilities

• Shape compelling business cases for human-centered solutions by delving into market dynamics, understanding customer desires, and highlighting unique value propositions.
• Create compelling visual representations, including journey maps, personas, and prototypes, to communicate design concepts and strategies effectively.
• Define and develop concepts and prototypes of products, services, and experiences at varying levels of fidelity - often by guiding a small team that may include designers with varying kinds of expertise.
• Perform analyses on return on investment (ROI) to gauge the viability and potential advantages of strategic initiatives, ensuring they align with human centered goals.
• Understand the technology landscape and build digital strategies to uncover new sources of value and opportunities.
• Collaborate closely with cross-functional teams, including technology, marketing, and operations, to ensure seamless implementation of design solutions.
• Provide strategic guidance and recommendations to clients based on industry best practices and emerging trends.

ABOUT DELOITTE:


"Deloitte" is the brand under which independent firms throughout the world collaborate to provide services in a geographic area. These firms are members of Deloitte Touche Tohmatsu Limited DTTL, a UK private company limited by guarantee. With 415,000+ people in over 150 countries, Deloitte member firms serve more than 80 percent of the world's largest companies as well as large national enterprises, public institutions, and successful fast-growing companies.


Deloitte in U.S. In the United States, the subsidiaries of Deloitte LLP provide the following services:

• Audit & Assurance
• Consulting
• Financial Advisory
• Risk Advisory
• Tax
• Deloitte Support Services India Pvt. Ltd


Enabling Areas (EA) at the U.S. India offices are the support arm of the organization and comprise several groups including Talent, Technology, Finance, Communications, Field Operations, etc. EA gives every client-service business unit access to the best and brightest resources when it comes to support services. More specifically, EA enables the business units to solely focus on satisfying clients and developing new products and services to sustain competitive advantage, while they consolidate and standardize a diverse collection of systems, processes, and functions. The team provides a wide array of services to the U.S and India professionals and is continually evaluating and expanding its portfolio.

HOW YOU'LL GROW


At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities--including exposure to leaders, sponsors, coaches, and challenging assignments--to help accelerate their careers along the way. No two people experience learning same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the DU in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India

BENEFITS


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.


DELOITTE'S CULTURE


Our positive and supportive culture encourages our people to do their best every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer comprehensive well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead happy lives. Learn more about Life at Deloitte.

OUR PURPOSE


Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to the relationships that we have with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

PROFESSIONAL DEVELOPMENT

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their care.


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Recruiting tips


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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture


Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose


Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development


From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Requisition code: 182292