Job Description

Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and their network's strength vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals and how jobs and career decisions are made. Eightfold offers the industry's first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their careers.



To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems, and being part of an amazing growth story - Eightfold is the place to be!



About the Role We are looking for motivated Individuals who are passionate about delivering successful outcomes for enterprise customers. The Product Delivery Manager (PDM) is part Functional Consultant and part Project Manager. In this critical role - the PDM will accelerate time to value of business outcomes and ensure successful large-scale and complex implementations integrating with a robust tech stack (Workday, Success Factors, Oracle, etc.).



Responsibilities Eightfold Implementations:
• Serve as the primary point of contact throughout an Eightfold implementation.
• Understand customer business challenges and use cases.
• Provide functional leadership while guiding enterprise customers through complex implementations.
• Partner with Solution Architects, Product, and Engineering to support successful implementations and drive business outcomes.
• Configure EF's AI Platform according to best practices for quick time to value.
• Escalate issues to ensure they are being addressed in a timely fashion and focused on the customer's success.
• Manage Eightfold project scope, timeline, team resources and their day-to-day project tasks in accordance with SOW, as well as manage change orders as needed.
• Conduct post implementation reviews to refine best practices.

Partner Implementations:
• Serve as the primary point of contact for key partners to support their successful implementations, as well as build their delivery expertise and capabilities.
• Monitor assigned partner projects with a focus on quality and customer's success.
• Provide expertise and guidance to Eightfold partners and customers.
• Continuously review and improve methodology and delivery best practices- encouraging innovation in technology and process.
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Escalate issues to ensure they are being addressed in a timely fashion and focused on the customer's success.
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Qualifications • 5-10+ years of experience in: functional consulting, professional services, and/or project management
• Experience with successfully managing large-scale ATS/HRIS system implementations such as Workday, SuccessFactors, Oracle or other talent/recruitment management software platforms for multiple enterprise customers
• Extra points for experience working with partners and enabling their successful implementations
• Strong Project execution and project management skills
• Functional Consulting experience
• Experience in defining business requirements and additional scope for change orders and expansion
• Excellent written and verbal communication skills
• Experience in managing IT, consulting, or SaaS projects/implementations
• Strong resource planning
• Ability to work with different functional & technical consultants
• Bachelor's degree in IT or Engineering is preferred OR equivalent work experience will be considered
Direct hands-on experience with enterprise-grade HCM systems, SaaS and project management technology is a plus.
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We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.



Hybrid Work @ Eightfold: We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Starting February 1, 2024, employees residing near Santa Clara, California, or our Bangalore and Noida offices in India will return to the office twice a week.
Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.



Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.