Job Title Product Definition Analyst 2In this role youll / Your main responsibilities
Perform functional analysis of the production issues raised by customers.
Read and understand the functional specification document and provide solutions based on your analysis.
Provide timely, efficient and pleasant follow-up to customer queries on technical & functional issues.
Understanding production issues and analyzing them using 1A standard troubleshooting tools.
Interact effectively with customers and internal developers.
Build rapport and elicit problem details.
Maintain issue analysis rate that is agreed with customers and internal Amadeus standards.
Propose & work on building new tools which will help in faster resolution of customer incidents.
About the ideal candidate
The ideal candidate should have good Airline Domain Knowledge.
Prior experience in travel industry will be plus.
Excellent IT skills in Microsoft Office tools - Excel, Outlook, Visio, PowerPoint and Word, Confluence
Experience in utilizing debugging tools to analyze problems and identify solutions.
Strong customer focus and collaborative work style.
Ability to understand and explain technical information.
Skill in creating customer facing documentations.
Confident, patient and clear communicator with technical and non-technical customers.
Should possess strong written and verbal communication, including technical writing skills and excellent Interpersonal Skills.
Ability to organize and prioritize multiple work assignments to meet deadlines.
What we can offer youAn extensive range of benefits including:
30 days holiday plus pension contribution and healthcare insurance
Experience in one of the worlds top 10 IT companies
Functional Skill development opportunities
Application processThe application process takes no longer than 10 minutes! Create your candidate profile, upload your CV and apply. Once your profile is shortlisted, one of our recruiters will get in touch with you to arrange a telephone interview.Are you the one were looking for?Diversity & InclusionAmadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.