Job Description

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Job Responsibilities

• Support Commercial Bank\'s Complaint process - Identify and log complaints on CARE tool, manage the day today operations, to send out daily/monthly reports to different stake holders and perform quality check on a regular basis.
• Maintain periodic analytics to provide management with full insight into emerging trends and the quality of the originated complaints
• Partnering with cross-functional teams including the Business, Technology and Operations
• Conduct ad hoc analytics and contribute to various projects representing Complaints Management

Required Qualifications, Skills and Capabilities

• 3-6 years of relevant experience (Client experience, Change management, Complaints, Service)
• Self-starter, ability to work both independently and as part of a team
• Ability to partner across functional teams and interact with all levels of the organization
• Excellent verbal and written communication skills with the ability to present information in differing degrees of detail

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

Operations teams develop and manage innovative, secure service solutions to meet clients\' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

JPMorgan Chase