Job Description

Objective of role: The Product Consultant works with customers to implement CR2 Software at customer sites and provides consultation to customer staff on CR2 products. The Product Consultant reports to the Project Manager when on-site.
List of Duties include but are not limited to:

• Designing implementation/migration/testing plan
• Working with CR2 Architects and Integrators to implement the solution
• Assisting CR2 technical team in reviewing technical design and technical quality issues and processes
• CR2 software installation and configuration
• Implementing the designed business requirements
• Following up on issues with CR2 Customer Support team
• Assisting in end user training
• System integration testing
• Problem solving, troubleshooting issues/reporting and resolution
• Support to user acceptance testing
• Assisting customer in completing EFT switch certification process
• Documentation of the system and preparation of handover documentation for CS

Travel Requirements This role requires extensive international travel.
Job Specifications, Standards and Requirements:Essential skills are:

• Engineering degree/Post graduate diploma with IT background.
• Ability to communicate effectively with all levels of the customer organisation.
• Ability to meet deadlines and consistently achieve objectives.
• Excellent communications skills oral and written. Excellent standard of report writing.
• Ability to control meetings where opposing views are displayed and resolve without conflict.
• Good knowledge of IT skills
• Basic knowledge of Oracle
• Operating system knowledge \xe2\x80\x93Windows/UNIX
• File processing \xe2\x80\x93 scripting languages
• Accomplished in the use of tools that have been designated as the current CR2 standards
• Microsoft Visio \xe2\x80\x93 as a Schema and Network design tool
• Microsoft Excel \xe2\x80\x93 for Issue recording, Change Control and Miscellaneous reporting
• Microsoft Word \xe2\x80\x93 for General Communications and Reporting
• Microsoft PowerPoint \xe2\x80\x93 for internal/external presentations

Desirable skills:

• Ideally, hands on experience of the implementation of CR2 software projects (BankWorld / Sparrow) with a successful track record of working in a variety of customer facing situations and on at least three (3) CR2 implementation projects
• Alternatively, at least 3 years\xe2\x80\x99 experience as a Product Consultant on other products including each part of the project life cycle
• Understanding the life-cycle of multi-phase, multi-tier, multi-party project plans with mixed discipline project teams comprised of customer personnel, 3rd Party personnel and CR2 personnel
• Good Knowledge in International certification process for global cards

Personal attributes of the candidate:

• Good knowledge of banking concepts, self-service banking, basic accounting procedures and banking operations.
• A thorough understanding of the configuration and operation of the CR2 suite of products (BankWorld / Sparrow).
• A thorough understanding of the CR2 implementation methodology and support processes.
• A basic knowledge of networking concepts.
• A basic knowledge of database concepts.
• A good knowledge of programming concepts.