Job Description

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What\'s powering your next career move? Is it the idea of tackling new challenges alongside collaborative agile teams centered on creativity, openness to change, and delivering outcomes that make life easier for customers and employees? If so, our CCB Operations Product organization needs you! CCB Operations provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB. Our portfolio consists of 11 product groups that develop a wide range of cross-functional platforms and capabilities, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you\'ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job Summary

The Product Analyst role on an agile product team contributes to the strategic development, ongoing feature refinement and execution of the Claims Disputes and Fraud Operations product roadmap. The Product Analyst is a catalyst for change, focusing on clean-sheet reinvention, driving towards continuous improvement, and ensuring measures of success are defined, measured, and value creation is demonstrated, acting with an entrepreneurial attitude with a strong sense of reliability and ownership.

Job Responsibilities

Responsible for E2E ownership of features from ideation through implementation and through maintenance and support.

• Accountable for feature performance, which requires knowledge on how to pivot in order to meet business case goals.
• Ability to see the big picture while having a deep knowledge into the owned feature. This is key to being successful prioritizing stories and determining the path to implementing features effectively.
• Contribute to the strategic development, ongoing refinement & execution of the product roadmap.
• Partner with senior product owners to progress the product roadmap; act as voice of the customer and drive product vision in forum when senior product owners are not present.
• Manage existing product features and actively lead the research definition and development of new features to advance the product roadmap.
• Facilitate & drive customer focused solutions across the organization in direct support of the Area Product Owner; working with legal, risk, operations, design and technology teams to define, prioritize, deliver and align solutions to product vision and roadmap.
• Continually drive product towards a meaningful balance between customer needs, business objectives and technical feasibility.
• Write epics, user stories, acceptance criteria and participate in all agile events of the product group as a team member.
• Attain/develop a depth of domain knowledge in order to evaluate current/future state business (and product) objectives and ensure target state architecture alignment with business capability needs, serving as subject matter expert with respect to major business processes and supporting applications/capabilities.
• Collaborate closely with all team members including technology and architecture to define and elicit business needs; building to a comprehensive understanding the domain.
• Build and maintain strong working relationships with multiple diverse stakeholders across JPMorgan Chase, and able to work independently and in a team environment

Required Qualifications, skills and Capabilities

• 5 - 8+ years product management/program execution experience - including defining user experience needs, writing epics, stories, and acceptance criteria, creating product value propositions, developing features and benefits and developing roadmaps
• Experience and comfort working within non-linear design and development processes
• Experience in the design and development of product/service offerings that span multiple channels and form factors
• Passion about delivering impactful user experiences to our customers and employees that create value and is outcome based
• Demonstrated ability to remain productive, positive, and solution seeking while facing organizational change
• Ability to synthesize large amounts of information to inform decisions in order to drive work forward
• Ability to thrive in a fast-paced, collaborative and cross-functional environment
• Ability to question, elicit, and drill down into both qualitative and quantitative data and concepts
• Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise, and convincing manner to senior stakeholders
• Experience working in agile/scrum teams preferred
• Exhibit an organized and systematic approach to problem solving, understanding of both design thinking and systems thinking
• Minimum BS or equivalent level of education/experience required
• Ability to drive Business Results and define and measure Value Creation.
• Analytical Thinking and Problem Solving
• Client and Customer Focus, experienced in research and analysis
• Change Management
• Verbal and Written Communication, experienced with Epics, Stories, Roadmaps
• Teamwork and Leadership, Facilitation and Negotiation, Coaching and Mentorship, People Focus and Team Player
• Innovation, Process Improvement, Creativity, and Clean-Sheet Reinvention
• Risk Assessment and Control Management

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We\'re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

JPMorgan Chase