Job Description

Job Title: ProdOps Manager Location: Pune About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Take ownership for managing risk and strengthening controls in relation to the work you do. Working Flexibly We\'re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\' and clients\' needs. Whether you have family commitments or you\'re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs Hybrid Working Structured hybrid role: At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, \'anchor\', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Introduction: The vacancy is for a Technical Infrastructure Specialist providing live systems support to the Barclays Messaging environment. The Role Holder must have the ability to own and resolve incidents End-to-End and work closely with other Technical Areas e.g. Desktop, Email, etc. What will you be doing Production Support Systems Management - Responsible for Operational Systems Management & Preventative Maintenance - to include proactive monitoring, system checks, SOD Reports, house-keeping and scheduled maintenance activities. Incident Management - provide 24 x 7 (rota) 2nd Line Specialist support for all core and non-core messaging technologies. Estate Management - work on DCR Test to support the BCM Team, assist Platform team on booking servers for Quarterly patching & pre-post checks, Capacity Management Request Management - Responsible for handling the Request for fulfilment of the new asks. Escalation management - provide full support and best service in event of any service or operational escalation. This would include the ability to problem solve, by reviewing incidents raised, making innovative recommendations, analysing the full end to end issue ensuring that recommendations made will resolve incidents with no additional impact to service Change Management - Assess, plan, test and implement BAU change into Production environment, adhering to bank\'s governance and control procedures. Innovation - a key requirement for this role is to continually keep appraised of Infrastructure and Application enhancements in order to have the ability to continually be reviewing innovative solutions and service improvements as part of the role Communication - with any incident raised or escalation to service the role holder must have the ability to communicate at all levels. This would include Client, Line Management and Peer interpersonal skills to either verbally communicate direction and changes required as part of the role, and to follow this up by the production of clear communication to the Client, or process changes/enhancements to line management and peers. Documentation Management & Administration Adhere to all Operational processes and procedures, ensuring full compliance to the input of data and information into service management and operational tools and systems. Own and manage Document Library - develop, store and maintain all operational documentation to include processes, procedures, knowledge, and required MI. What we\'re looking for: Technical Skills 1. Essential Specialist Skill 2. Experience on Exchange 2013 / 2019 / Exchange Online / M365 services 3. Experience on Exchange or O365, Azure AD, Intunes, MS Skype or Teams, Citrix / VDI 4. Email Gateway including Symantec. Cloud (formerly MessageLabs), McAfee Email Gateway & Trust wave Secure Email Gateway (formerly Mail Marshal). 5. Excellent knowledge on Citrix Presentation Server, Citrix XenApp , Citrix XenApp & XenApp , Provisioning Services & TICKETING TOOLS like Service now / Service first. 6. Experience of working & handling 2nd or 3rd line in a IT support environment 7. Experience of working in large enterprise solutions ( 100,000 seats across multiple geographic environments) 8. Excellent people management skills Manager Desirable skills/Preferred Qualifications: ITIL Foundation, Office 365 (Exchange Online, Azure AD, Microsoft Intune) AZ-900: Microsoft Azure Fundamentals AZ-140: Azure Virtual Desktop Specialty Skills that will help you in the role: 1. Ability to handle multiple priorities and remain focused and organized 2. Ability to effectively delegate responsibility and supervise work activities of others 3. Ability to effectively communicate verbally and in writing 4. Experience of delivering large scale transformation Programmes in banking or financial organization. 5. Ability to execute quickly and effectively - strong influencing skills and ability to get things done in a complex matrix organizational structure. 6. Confidence and gravitas - ability to deal with multiple stakeholders in different clusters 7. Experience of working across multiple business areas, functions and locations. Strong problem solving and decision making skills evidenced through challenging existing processes 8. Ability to constructively resolve conflicts and leading change successfully in a context of ambiguity and adapting environments. 9. Able to liaise with technical and non-technical personnel across various IT disciplines 10. Adept at facilitating effective collaboration and communication with stakeholders and across the department and leadership team, driving performance by leveraging capabilities and influencing and building relationships with others 11. A true team player and collaborator, translating knowledge and experience into strong and productive relationships 12. Demonstrated ability to share knowledge, trends, and process flows with leaders across the line of business 13. Excellent interpersonal, communication, negotiation and presentation ability Where will you be working Pune Be More at Barclays At Barclays, each day is about being more - as a professional, and as a person. \'Be More @ Barclays\' represents our core promise to all current and future employees. It\'s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive. Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done. #Infrastructure Engineering

foundit