Job Description

Introduction
At IBM, work is more than a job - it\'s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you\'ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world\'s most challenging problems? If so, lets talk.Your Role and Responsibilities
As a Procurement Operations Buyer, you would be supporting procurement of Europe client. You would be responsible for managing customer requests along with interfacing with clients and suppliers for commodities. A major part of being an operations buyer would be to handle client procurement requests and follow up on deliveriesYour Role and Responsibilities

• Receives PR and Converts to Purchase Orders.
• Indirect Procurement Purchasing activity and support Sourcing team.
• Support queries from Client /stakeholder, internal IBM.
• Support Client on enabling contracts and content.
• Transmits POs to suppliers and Expedites delivery when needed/requested.
• Manages goods/services claims and escalation point for customer queries.
• Amends or closes Purchase Orders, Reporting activity.
• Handle queries received from Business Requestors, Suppliers, Procurement Managers and from Accounts payable.
• Create reports on Open PO, Blanket PO expiration report, Contract\xe2\x80\x99s Expiration report and other reports in the required format with good quality.
• Maintain updated records on processed transactions.
• Able to manage priorities, deadlines and tasks in order to meet deadlines and accomplish goals; Ability to handle multiple concurrent tasks.
• Good interpersonal interaction and able to work well with the team and Client stakeholders.
• Positive Attitude, Planning, Curiosity, Self-discipline, Ability to work in Rotational Shift.
• Assumes additional responsibilities as assigned.

Required Technical and Professional Expertise

• Any Graduate with 0 to 1 years of relevant experience in Customer Support, Inquiry Management/ Freshers.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyses information skilfully.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting.
• Verbal Communication - Excellent verbal communication skills required. Needs to talk with the Supplier/Client over phone/email as and when required. Listens and gets clarification; Responds well to questions.
• Written Communication - Writes clearly and informatively; Able to read and interpret written information.

Preferred Technical and Professional Expertise
Skills required \xe2\x80\x93 Someone who possesses the following at a minimum: strong communication skills both written and verbal, ability to multi task, Client facing skills, strong organization skills, attention to detail, Good presentation skills & procurement background

IBM