Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That\xe2\x80\x99s why we need smart, committed people to join us. Whether you\xe2\x80\x99re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor\xe2\x80\x8by while evolving your skills in a culture that will welcome your unique contributions? If so, let\'s start the conversation.

The Procurement Operations Support Specialist will be responsible for supporting the Procure-to-Pay (P2P) business function in multiple geographic regions (North America, Europe, and Asia-Pacific), specifically aspects related to operational procedures. The position will be responsible for providing L1 functional ERP support to internal customers and external suppliers in the aforementioned geographic regions. Additionally, the position will serve as a liaison with other P2P departments (Accounts Payable, Vendor Maintenance) as well as IT technical support to facilitate issue resolution. The qualified individual in this role will possess strong customer service skills, critical thinking/problem solving skills, and an intermediate level of knowledge around P2P operations.

Responsibilities:

Provide L1 functional support for the Oracle Cloud Procurement module for multiple countries. Areas of support include requisition creation, requisition editing (change requests or cancellations), receipt creation, receipt editing, and error message troubleshooting.

Provide end-to-end support to the P2P operational area for multiple countries. Areas of support include supplier onboarding, Purchase Order (PO) releases, shipments (coordinate interaction between internal customer and external supplier), and payments (invoice discrepancies).

Provide support to external suppliers with inquiries related to PO and payments

Perform PO maintenance activities with the ability to fully understand the impact around the maintenance (PO closure, change order, order cancellation)

Partner with Accounts Payable for the timely resolution on the invoice on hold situation with an understanding of 2-way vs. 3-way matching, and catalog versus non-catalog scenarios

Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures

Use procurement subject matter expertise to solve problems, ensure compliance, and improve processes

Contribute to team effort by accomplishing related results as needed

Run weekly report to identify past due invoices on receiving hold and communicate to internal customers to create receipts as directed

Provide Oracle Cloud Procurement module training to internal customers upon request

Provide metrics reports for Global Procurement leadership (e.g., requisition/PO volume, inquiry volume)

Provide ad-hoc requisition/PO data reports to internal customers upon request

Perform ad-hoc duties as assigned by manager

Qualifications

Fluency in English and French

Bachelor\xe2\x80\x99s degree in commerce or technology discipline

3+ years in procurement operations, supply chain or relatable business experience preferred

3-5 years experience with Oracle ERP (Oracle EBS R12 and Oracle Cloud)

Experience working collaboratively with other business functions like AP, Accounting, A2C, R2A and Fixed Assets to support the Finance functional area

Ability to work across a single function supporting multiple countries and/or commodities

Well-versed in Google Workplace and Oracle applications

Demonstrate excellent business process, communication (oral and written), and problem-solving skills. Daily interaction with internal customers via emails and/or phone calls is an essential duty of this role.

Experience troubleshooting and resolving issues

Work independently under limited supervision

Excellent organizational and documentation skills

General understanding of process workflows

Category: Finance

Iron Mountain