Job Description

Job description The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\'re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. Some careers shine brighter than others. If you\'re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Procurement IT Helpdesk Consultant- HYD Background Procurement IT are in need for Helpdesk specialist with Level 1 experience with core understanding of the Procurement Source to Pay process HSBC are in process of moving to Coupa Procurement Spend Management to address their global Source to Pay process This enablement requires a strong Helpdesk team to primarily address Coupa Level 1 support and other strategic/legacy systems This position requires strong Level 1 service management / support experience within Financial services coupled with excellent communication skills Any experiences with Coupa support is beneficial with service management pedigree Location fixed to Hyderabad as this team will centralise to support within a planned Centre of Excellence for Procurement IT Requirements To be successful in this role, you should meet the following requirements: Minimum 3+ years\' experience with Level 1 IT Helpdesk experience. Financial Services preferred An understand of Procurement technology and Source to Pay process beneficial. Experience and knowledge of working on Coupa Core understanding in supporting 60 countries+ ensuring tickets are actioned per SLA Excellent team work ethic and strong communication skills are mandatory Work closely with IT project management and IT operational teams providing support and guidance Core understanding of Agile Methodology and Change Management processes ITIL certification a bonus You\'ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by - HSBC Software Development India

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