Job Description

Job Responsibilities:-

? Developing call centers' education materials, such as digital presentations, how-to manuals, and

instructional videos.

? Preparing procedures and policies regarding sales techniques and appropriate agent conduct.

? Scheduling and conducting training sessions on various call center topics to prepare and support new

employees.

? Training experienced employees on new or updated call center procedures to improve their performance.

? Observing the daily operations of call center employees and identifying any areas of improvement.

? Liaising with team leaders and managers to conduct on-the-job coaching.

? Measuring the effectiveness of training sessions and preparing individual or team progress reports.

? Creating and managing the training budget.

? Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.

? Trainer Requirements:

? At least 1 years' experience working as a call center trainer.

? Familiarity with learning management systems.

? Excellent knowledge of customer service best practices.

? Strong teaching abilities and mentoring skills.

? Good communication, interpersonal, and conflict resolution skills.

? Ability to provide leadership to personnel in a fast-paced and stressful work environment

Educational Qualification:-

? Graduate/ Post Graduate

Skills Required:-

? Good Communication and leadership skills.

? Good PC Skills, especially MS Excel.

? Organizational and time- management skills.

? Proven work experience as a trainer.

Job type- Full time, Regular

Salary Bracket:- 25000 to 35000 (CTC)

Shift: - Rotational

Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Schedule:

• Rotational shift

Education:

• Diploma (Required)

Experience:

• bpo trainer: 1 year (Required)
• total work: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person