Job Description

Key Responsibilities:

Design and deliver comprehensive training programs for inbound customer service representatives focused on product knowledge, features, and benefits.

Create engaging training materials, including presentations, manuals, and e-learning modules that facilitate effective learning.

Conduct regular assessments to evaluate trainees' understanding of products and services; provide constructive feedback for improvement.

Collaborate with product management and marketing teams to stay updated on product changes and launches.

Act as a subject matter expert (SME) for all inbound products; address queries from team members as needed.

Monitor performance metrics of trainees post-training to measure effectiveness; adjust training strategies as necessary.

Facilitate ongoing development sessions to refresh knowledge and introduce new products or updates.

Required Qualifications:

Bachelor's degree in Education, Business Administration, or a related field.

A minimum of 2 years experience in a training role within the BPO industry or similar environment.

Strong understanding of inbound customer service processes and best practices.

Exceptional presentation and communication skills that engage learners effectively.

Adept at using various training tools and technologies to enhance learning experiences.

Job Types: Full-time, Permanent

Pay: Up to ?600,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 2 years (Preferred)

Language:

• English (Required)
• Hindi (Required)

Work Location: In person