Job Description

1. Candidate should be able to fluently converse and write in English and Hindi. (Versant

Level of 6 and above)

2. Insurance Background: Candidates must have a background in the insurance industry,

specifically in BPO.

3. Candidate should be proficient in MS Office - Excel, Word, and PowerPoint

4. Candidate should have a good understanding of Premium Customer Support

5. Strong feedback and coaching skills

6. Basic understanding of Operational Metrics, People Practices (Score calculations,

parameters ratings, situation handling

7. Additional competencies will be applicable as per the candidate's role. i.e. Quality

Auditor should have completed Six Sigma or any equivalent project as part of their

earlier roles. Trainer and WFM should have similar certifications from their earlier

Roles & Responsibilities

? Provides real time agent feedback and oversee execution by team

? Highlight challenges that occur and get responses on a real time basis

? Identify training and quality interventions as required and reach out to the concerned teams to

solve real time issues

? Solve all Knowledge Management ("KM") related issues with real time interventions

? Should have very strong process expertise

? All other roles and responsibilities as mutually defined by Process and Service Provider will be

applicable on the basis of their respective roles

? Experience in the BPO industry

? Strong problem-solving and decision-making abilities

? Ability to manage and motivate a team

? Knowledge of BPO processes and best practices

? Excellent organizational and time management skills

Job Type: Full-time

Pay: ?50,000.00 - ?60,000.00 per month

Schedule:

• Day shift

Education:

• Bachelor's (Required)

Experience:

• Insurance sales: 5 years (Required)
• total work: 5 years (Required)

Language:

• English (Required)

Work Location: In person