Job Description

Paytm is India\'s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks\' financial instruments. To further enhance merchants\' business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the role: As a Process Trainer for a Lending/Collection business, you will play a crucial role in enhancing the skills and performance of our internal teams. Reporting to the Learning Lead, you will drive the approach for lending business to design and facilitate an effective and fit-for-purpose learning journey, and cascade and embed these initiatives to elevate the capabilities of employees. As part of this dynamic role you will also work closely with the business and HR Business Partners (BPs) to cascade and embed these initiatives for the organization. You will be responsible for designing, developing, and delivering training programs that focus on improving specific job-related skills, promoting productivity, and fostering a culture of continuous learning within the organization. This role requires a deep understanding of the business goals, processes, and industry standards.

Expectations/ Requirements:

1. Drive the development and delivery of L&D-related programs across multiple channels to develop/ upskill people to meet the organization\'s objectives in line with the people development agenda.

2.Facilitate L&D programs with a special focus on developing a pool of existing employees and continually refine the learning approach based on analysis of L&D metrics to ensure fit for purpose.

3.Conceptualize & drive initiatives across multiple channels with a special focus on new learning solutions to strengthen employee engagement, and scalability and create a culture of Continuous learning.

4.Partner with the business to identify and deliver appropriate learning interventions that are contextualized to profiles, preferences and needs.

5.Support the Learning Lead to identify and implement appropriate development interventions that underpin the enterprise\'s strategic workforce plan.

6.Develop structured talent development plans and recommend appropriate development interventions aligned with the organization\'s competency and professional development needs

Superpowers/ Skills that will help you succeed in this role:

1. Training Program Development

2. Excellent Communication Skills

3. Negotiations skills - strong bias for driving results in a High performance environment

4. Strong Relationship and Leadership skills

5. Working Knowledge of Computers

6. Growth Mindset

7. Demonstrated success and achievement orientation.

7. Willingness to experiment and improve continuously

Education: Graduate in any specialization

Why join us:

1. A collaborative output driven program that brings cohesiveness across businesses through technology

2. Improve the average revenue per use by increasing the cross-sell opportunities

3. A solid 360-degree feedback from your peer teams on your support of their goals

4. Respect, that is earned, not demanded from your peers and manager

Compensation:

If you are the right fit, we believe in creating wealth for you

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India\'s largest digital lending story is brewing here. It\'s your opportunity to be a part of the story!

Paytm